FedEx Office Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 48 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FedEx Office.
FedEx Office
Customer Service Representative
Entry Difficult Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview process was really unprofessional and they didn't answer my questions about things I was concerned about. They were also late for our scheduled interview, making me wait about 10-15 minutes to see them on screen. They also kept cutting me off. Definitely a hard pass!
Confirmed questions1 question
- What makes you want to work here?
FedEx Office
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It's a 2 step interview process. First with the store manager and second with the district manager. The interviews were a week apart. My interviews weren't my best. I rambled and was caught off guard by 1 or 2 questions. However they look for personality and people that are customer service focused. The store manager and district manager were very nice. Go in smiling and you'll do great! Also dress professional.
Confirmed questions7 questions
- Tell me what you know about fedex office.
- What are 5 things customers look for when they come to fedex office or any retailer?
- Can you share a time you had to predict a future sale for a customer?
FedEx Office
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
A current employee passed my resume to the manager, and I followed up to get the interview. I finally interviewed one on one with the manager, and it lasted about an hour. It was more about being a personality fit for the manager. The training process was garbage. As jobs go, it's okay.
Confirmed questions4 questions
- What are your thoughts on customer service?
- Can you describe your customer service skills?
- How do you deal with unhappy customers?
FedEx Office Customer Support Representative Interview Questions
Quoted word for word from FedEx Office interview reports.
“What are 5 things customers look for when they come to fedex office or any retailer?”
Read reports →“Is it okay with you that the training is at a different location?”
Read reports →“What would you do if a coworker constantly interrupted you because they didn't know how to do their own job?”
Read reports →“Could you figure out how to box something that is oddly shaped on your own?”
Read reports →“When the equipment we use for services has issues, how do you handle it?”
Read report →“What is something you'd like to work on improving about yourself?”
Read report →“How would you rate your technology knowledge on a scale of 1-10?”
Read report →“Can you describe a time you missed a deadline and how you let your supervisor know?”
Read report →“How would you handle a situation where a customer is complaining?”
Read report →Formats, difficulty and experience
Across all 48 FedEx Office interview reports.