FedEx Office Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 93 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FedEx Office.
FedEx Office
Consultant
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Technical
I got a call back about a month after I applied. The interview was supposed to start on time but I had to wait about 5 minutes for it to begin. It ran for about 30 minutes, maybe a bit longer. If you move forward and get an offer, you'll have to fill out paperwork online. After that, there's a drug test you need to take within 2 business days of them asking. Mine took a bit longer because of some paperwork issues, but it usually goes faster.
Confirmed questions5 questions
- Before we begin, would you like to ask any questions?
- Could you start by telling me a bit about yourself?
- Can you share an experience of dealing with a challenging customer situation?
FedEx Office
Consultant
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Technical Behavioral
I applied online and there was a lengthy assessment to take. Got a call a few days later and had a phone interview with the center manager. We talked about my background and they asked some behavioral questions based on the assessment. At the end of the call, I was asked to come in the next day for an in-person interview. There, I was asked more behavioral questions from a packet. The manager selected about 7 or 8 questions for me from the packet that related to my application, assessment results, and our previous conversation. Most were straightforward, but a few caught me off guard and many felt repetitive. The manager also asked clarifying questions about my answers and to get to know me better. The interview lasted an hour. A couple of days later, I got a call from the center manager saying I was the top candidate and I should come in to meet the District Manager. He was very nice and friendly. He had my packet from the first manager. I briefly discussed my work history, and he asked a few questions about my experience. This interview was completely free-form. He asked a question and then followed up based on my answer. He also shared some personal experiences related to our discussion. This interview was about 45 minutes. About 15 minutes after leaving, I got a call from the center manager saying they both loved me and wanted to offer me the position.
Confirmed questions2 questions
- Can you explain why you're interested in working for FedEx?
- Describe an instance where you delivered outstanding customer service.
FedEx Office
Consultant
Entry Easy Negative experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
When I arrived, I wasn't greeted. The only time I was greeted was when an employee came from the back room. I was then directed to the manager's office and asked to take a seat. I was questioned about my hair and how I style it, and if we are allowed to have red hair or braids. My hair wasn't like that at the time, which truly astonished me, but I needed the job, so I continued with the interview. I then handed him my resume and cover letter.
Confirmed questions2 questions
- Tell me about your hair and how you style it.
- What is your understanding of our policies regarding hair color and styles like braids?
FedEx Office Consultant Interview Questions
Quoted word for word from FedEx Office interview reports.
“Could you explain why the service's price has increased so much compared to last year?”
Read reports →“What is your understanding of our policies regarding hair color and styles like braids?”
Read reports →“Imagine a customer arrives at 1:00 pm needing 3000 black and white copies completed by 4:00 pm. This job will take approximately 2 hours to finish. However, there are two other orders already in the queue that are also due by 4:00 pm and 6:00 pm, and they are for black and white copies as well. How would you handle this situation?”
Read reports →“What can you tell me about the systems in place and how they differ?”
Read reports →“What makes you believe your compensation should be higher than that of your colleagues?”
Read report →“Would you have an issue turning away a customer and what steps would you take to do so?”
Read report →“Tell me about a time you realized you wouldn't be able to meet a deadline. What actions did you take?”
Read report →“Describe a situation where you couldn't complete a task you were assigned and how you communicated that to your supervisor.”
Read report →“Describe a situation where you dealt with an unhappy customer and the steps you took to resolve it.”
Read report →Formats, difficulty and experience
Across all 93 FedEx Office interview reports.