FedEx Custom Critical Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Which role are you interviewing for?
6 roles · 16 reportsCandidate interview experiences
First-hand accounts from people who interviewed at FedEx Custom Critical.
FedEx Custom Critical
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral Presentation
I applied on the FedEx website and got a call within four hours to schedule a phone interview. The recruiter asked about my past work and some behavioral questions about my organization skills. About five minutes after that, I got another call saying they wanted me to do an in-person interview the next week. The in-person interview had one interviewer in the room and another on the phone. They asked about my previous jobs, what I liked and didn't like. After about 5 behavioral questions, they explained the job, shift times, daily tasks, and training. They asked if I had any questions. They said I'd hear back in about two weeks. After the interview, they asked if I could stay for an extra 20 minutes to sit with a current employee and listen to some calls to get a feel for the job. I accepted the offer, and the next day I got an email for my background check and drug screening.
Confirmed questions5 questions
- Tell me about a time your quick thinking helped a customer.
- Can you describe a time a customer's request was confusing to you?
- How did you handle a situation with a customer when you weren't prepared?
FedEx Custom Critical
Sales Account Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Presentation
It started with a phone call, where they asked me a bunch of behavioral questions. If that went well, the next step was an in-person interview with the Manager and an HR person. It was all behavioral questions again. They also wanted me to bring in a 30-60-90 day plan to show them how I thought I could succeed. After that, they let me know they would be doing a background check and I'd need to take a drug test.
Confirmed questions1 question
- Can you describe in detail how you built your own client base and what approach you took for finding new clients?
FedEx Custom Critical
Education Instructor
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
So, first I had this phone screener interview, it was with an HR recruiter, and they just asked some super general questions, you know? Then, after that, I had another interview with two people. They were from the department and asked stuff more specific to the actual job.
Confirmed questions4 questions
- Can you share an example from your experience where you demonstrated a specific skill or handled a particular situation?
- Tell me about a time in your work history when you encountered a challenge with a student.
- Describe a situation where you had to adjust your teaching approach to accommodate diverse learning needs.
FedEx Custom Critical
Sales
Entry Average Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other
I had behavioral interviews with different people in the company. They weren't very communicative after the interviews, and it seemed like they weren't sure what they were looking for. Maybe it was just for this specific role.
Confirmed questions2 questions
- What's your experience been like?
- Any general questions?
FedEx Custom Critical Interview Questions
Quoted word for word from FedEx Custom Critical interview reports.
“Regarding two services offered, how would you determine which one to target for marketing?”
Read reports →“Are you generally a competitive individual?”
Read reports →“Share an instance where you effectively introduced and utilized a new teaching strategy.”
Read reports →“What influenced your decision to select FedEx?”
Read reports →“Can you describe a time a customer's request was confusing to you?”
Read report →“Can you explain the SAR process (Situation, Action, Response)?”
Read report →“Describe a mistake you made with a customer, when you realized it, and how you corrected it.”
Read report →“Describe a situation where you had to adjust your teaching approach to accommodate diverse learning needs.”
Read report →“Can you describe the stages of a project from start to finish?”
Read report →Formats, difficulty and experience
Across all 16 FedEx Custom Critical interview reports.