FanDuel Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at FanDuel.
FanDuel
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Take home Offer
Interview formats
Other
It was pretty easy to get in. I don’t think they really interviewed me, they just gave me an assessment and hired me. I’m very thankful for the opportunity to work within this atmosphere.
Confirmed questions1 question
- How do you handle difficult situations?
FanDuel
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I did an interview over Zoom with two people from FanDuel. It lasted about 35-40 minutes. They asked a lot of questions about whether I knew about sports gambling and the FanDuel app/website. There were also several customer service scenario questions about how I'd handle things as a CSR for a sports gambling company.
Confirmed questions1 question
- Did you have prior customer service experience?
FanDuel
Customer Support Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
Started with an online application and got an email for a phone interview the next day. But they never called. Had to use their customer service chat to contact them since their main number isn't public, and I emailed a bunch too. A week later, they finally got back to set up another phone interview. When they called, the person who was supposed to interview me was busy, so someone else did it. He was nice, but the questions were really weird and didn't relate to my work or personality as an employee. Never heard from them after that. Pretty disappointed with their work ethic.
Confirmed questions2 questions
- What piece of furniture would you be?
- Can you explain FanDuel to your grandparents?
FanDuel Customer Support Representative Interview Questions
Quoted word for word from FanDuel interview reports.
“What is a parlay bet?”
Read reports →“How many sports does FanDuel cover?”
Read reports →“Can you explain FanDuel to your grandparents?”
Read reports →“What piece of furniture would you be?”
Read reports →“What steps would you take to verify a customer's account if they requested a credit?”
Read report →“What are the most important elements of customer service?”
Read report →“What would you do if a long-time customer called requesting a $5 credit, and what account details would you review?”
Read report →“Can you describe excellent customer service using six distinct words?”
Read report →“How can you show your customer service skills based on your ability to write out solutions to problems?”
Read report →Formats, difficulty and experience
Across all 10 FanDuel interview reports.