Eventbrite Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Eventbrite.
Eventbrite
Customer Experience Specialist
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Onsite Recruiter call Offer
Interview formats
Behavioral Behavioral Behavioral
It's a long and multi-layered interview process, which is good for the company 'cause it weeds out those who may not stay or work out longterm. First, I had a phone screening with a recruiter. Then, about a week later, I had a phone interview with the department head. After that, I went in person to the office for about 3 hours. This included 30-minute sessions with 5 different people from inside and outside the department. Finally, I had one more follow-up phone screening with the recruiter, and then I got hired. The whole thing took a little less than a month.
Confirmed questions3 questions
- Considering your background, how do you think you fit into our company?
- Can you share an instance where you exceeded expectations?
- What song title best represents your approach to work?
Eventbrite
Customer Service Representative
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen Background check Offer
Interview formats
Technical Behavioral
I applied online with a strong cover letter, highlighting my qualifications for the Eventbrite role, which I was very enthusiastic about after my research. The first step was an online exam covering basic math, problem-solving, and handling real-life customer scenarios, which I felt went well. Next, I had a phone interview. Unfortunately, the interviewer seemed disengaged from the start and lacked enthusiasm, which was unusual for me. Despite this, I remained positive and friendly throughout the interview, which included a mock customer service call. I made a small error initially, which was explained. After this, I was told I'd be contacted for an in-person interview. However, a few days later, I received an email stating I lacked the required experience, which was confusing given my background. I later suspected this might be related to the company's lack of diversity, as noted on their blog. I tried to inquire about what I was missing for future reference, but received no response. It felt like my name and perceived ethnicity impacted my chances.
Confirmed questions1 question
- Can you tell me about a time you dealt with a difficult customer and how you managed the situation?
Eventbrite
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Take home Phone screen Onsite
Interview formats
Behavioral Behavioral
They gave me some questions to answer before the phone interview. Then, I had a phone interview. After that, I had a one-on-one interview on-site. It was supposed to be with the HR director, VP of Customer Experience, and the Customer Support team, but the support team was busy, so I didn't end up meeting them. It felt a bit unprofessional to cancel at the last minute. The office was open, and it seemed like a typical tech company, not as exciting as Facebook or Google, but it looked like a positive work culture and environment.
Confirmed questions1 question
- Can you describe a time a customer was very upset, including the details of the situation and how you resolved it?
Eventbrite Customer Support Representative Interview Questions
Quoted word for word from Eventbrite interview reports.
“Are you familiar with other online ticketing platforms?”
Read reports →“What is your definition of customer service?”
Read reports →“What is your understanding of our website?”
Read reports →“How would you guide a new customer through our website?”
Read reports →“What does good customer service look like to you?”
Read report →“What song title best represents your approach to work?”
Read report →“Have you had any prior experience using Eventbrite?”
Read report →“Can you describe your typical daily routine?”
Read report →“How would you handle a mock customer service phone call?”
Read report →Formats, difficulty and experience
Across all 18 Eventbrite interview reports.