Epic Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 92 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Epic.
Epic
Technical Support Engineer
Entry Easy Neutral experience No offer 2 rounds
Interview process
Group Technical screen Recruiter call
Interview formats
Group Case Behavioral
The whole thing was about 4 hours. First, we all got together as a group for an intro to the role. Then, I had a one-on-one where I could ask questions to someone already in the job. After that, there was a case study, which involved some scenario questions, followed by a standard interview.
Confirmed questions1 question
- What was your reason for choosing your university?
Epic
Technical Support Engineer
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Case Behavioral
So first, they introduce the role, and then there are these 3 SAT-like tests. If you get past those, there's a final interview with a case study and a chat with the recruiter. Honestly, getting through those 3 tests is the only really tricky part of the whole interview.
Confirmed questions1 question
- Describe how you would handle specific customer scenarios.
Epic
Technical Support Engineer
Entry Average Negative experience Decline offer 3 rounds
Interview process
Technical screen Onsite Recruiter call
Interview formats
Behavioral Technical
Went through a bunch of online assessments first, then had interviews with people who currently work in support. The final step was a chat with a recruiter. Most of the questions were pretty straightforward about how I'd handle different situations. The whole thing took forever though. It kind of makes you wonder if they don't have faith in their own hiring system.
Confirmed questions1 question
- What's your approach to prioritizing when faced with several critical tasks simultaneously?
Epic Technical Support Engineer Interview Questions
Quoted word for word from Epic interview reports.
“What would be the priority of these events that happened on Monday morning?”
Read reports →“Can you tell me 5 things you are not?”
Read reports →“Do you have any family members who work in the healthcare field?”
Read reports →“What made you decide on the university where you pursued your undergraduate degree?”
Read reports →“Can you solve coding problems using a custom language provided in stages?”
Read report →“Could you tell me about your decision to go to your undergraduate school?”
Read report →“How do you prioritize when faced with an overwhelming number of tasks?”
Read report →“In five years, where do you envision your career path?”
Read report →“What's your approach to managing multiple deadlines when you can't meet them all?”
Read report →Formats, difficulty and experience
Across all 92 Epic interview reports.