Enterprise Mobility Customer Support Representative Interview Questions
& Process

It was easy and very friendly. They asked about my past experience and sales experience, my educational background, and what I knew about the company. They also gave me a situation about sales and how to manage a customer in a difficult situation.

The interview process was pretty straightforward. It started with a quick phone call to schedule an in-person interview. The hiring manager was supposed to join online but didn't show up. They told me to expect a follow-up call to speak with them directly. I waited over a week with no word, not even a rejection email. I tried calling and then checked the portal to see I was rejected. It really didn't show the company or their hiring process in a good light. It all seemed quite disorganized.

I had a virtual interview and then got scheduled for an 'observation,' which was really another interview. It was with two other managers, and then a final interview with the Branch Manager (I think). The observation part made me really reconsider the job. I showed up a few minutes early and met with the first two managers, who had no idea I was coming and were super busy. They told me to just stand there, and after a while, they told me to go outside with another manager. I did. We barely talked, but I watched him check in customers. I also greeted some and tried to help, but was told 'there's not you can really do.' So after about 15 minutes outside, I was just standing there alone. The person I was supposed to be with went inside and didn't come back out. I was standing there in the 40+ degree weather. After that, I met with the final manager. She said it would be about a 15-minute interview, but it was really only 3-4 minutes. She asked about my sales experience and if there was anything about sales I wasn't comfortable with. She also asked about how I started my own business. That was pretty much it. The next day I got an email saying they decided to move on.