Ekos Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 3 interview experiences · FREE TO READ
Which role are you interviewing for?
2 roles · 3 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Ekos.
Ekos
Implementation Specialist
Entry Easy Negative experience No offer 1 round
Interview process
Take home
Interview formats
Other
I got an email with a writing sample test for this role. Apparently, it wasn't good enough because I was cut from the process. This test felt like a lazy way to filter people without even talking to them. Honestly, I think I'm better off not moving forward.
Confirmed questions1 question
- Write an email to a customer based on the prompt.
Ekos
Customer Success Manager
Mid Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite Presentation Background check Offer
Interview formats
Behavioral Technical Presentation
I interviewed with 3 different Ekos employees: a potential colleague, a manager, and the CEO. This whole process took about a month and a half, and I had to email them multiple times to remind them I was still interviewing because they had forgotten about me. Customer Success at Ekos is currently being managed by someone who prioritizes diversity and inclusion over finding reliable candidates based on merit. This person had a cold, dispassionate, and robotic demeanor during the interview and was visibly disdainful towards my approach to the market segmentation analysis exercise. I finished the interview accepting that I wouldn't get the position and was grateful because I already concluded this manager would make my life miserable. Apparently, they needed me as a guinea pig for their interviewing process, and I made it to the third round with the CEO. Their welcoming demeanor initially seemed meretricious, which is understandable given they constantly need to seek allies in the venture capital space. I had to nudge Ekos almost 3 weeks after this last meeting just to get a rejection email. When I asked for feedback on my performance, I was ignored. I was truly passionate about joining this company until being strung along for almost 2 months. Along the way, I looked into feedback on their product and was shocked at the amount of negative reviews by brewmasters, ciderworkers, and wine industry executives alike. The Ekos platform changes constantly, disrupts processes it's advertised to improve, and ignores user feedback to the point of hilarity. Their incompetence has become a meme in the craft beer industry. Do not go into your Ekos experience, as a user or prospective employee, with high expectations. Have respect for yourself or at least expect your time to be wasted.
Confirmed questions6 questions
- Do you have any experience in the craft beverage industry?
- What KPIs do you use for Customer Success?
- How would you prioritize and approach the market segmentation for these clients?
Ekos
Wine Director
Director Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
They were quick to respond and set up time for the initial interview. Very responsive. It was a casual virtual interview. They recorded it with my permission to share with other team members, which I understand can help for efficiency. Nice people. Great communication.
Confirmed questions1 question
- Can you tell us about yourself and your career path so far?
Ekos Interview Questions
Quoted word for word from Ekos interview reports.
“What KPIs do you use for Customer Success?”
Read reports →“If finances were not a concern, what job would you pursue and why?”
Read reports →“Write an email to a customer based on the prompt.”
Read reports →“How would you prioritize and approach the market segmentation for these clients?”
Read reports →“How would you handle a client showing signs of churning?”
Read report →“What are your professional goals for the next 5-10 years?”
Read report →“Do you have any experience in the craft beverage industry?”
Read report →Formats, difficulty and experience
Across all 3 Ekos interview reports.