East West Bank Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at East West Bank.
East West Bank
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had a phone screening with HR first, and then went for an on-site interview. The whole interview part was pretty quick, like 10 to 15 minutes, but the entire hiring process took about 4 weeks. They asked typical behavioral questions, about my past jobs, what I knew about the company, if I had any banking experience, and my future career goals. One person was pretty intense during the questioning, while the other just sat there smiling. It was a pretty average interview experience, and I got the impression they're just looking for people who will do the job.
Confirmed questions2 questions
- How have you handled challenging situations at work in the past?
- Describe how you resolve difficult situations you encounter at work.
East West Bank
Customer Service Representative
Senior Average Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Take home
Interview formats
Behavioral Technical
Got contacted by an external recruiter on LinkedIn. The recruiter was friendly and worked around my university schedule to set up an on-site interview. I then interviewed with the FVP at the San Francisco branch. We discussed every detail of my resume, which was a bit challenging as I hadn't prepared for that level of detail. The recruiter mentioned an online assessment would be sent by HR. It's been about 3 weeks since the FVP meeting and no assessment has arrived. I also heard they had my email address incorrect, which seems unprofessional. Since it's taking so long to get the assessment, I'm not sure they're interested, and honestly, I've lost some interest too. This job seems very similar to a bank teller, and I've heard some negative feedback about EWB's customer service.
Confirmed questions3 questions
- What makes you want to work in banking?
- What are your career aspirations for the next five years?
- Describe a challenging situation you encountered and how you managed it.
East West Bank
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
I put in my application online. About a week later, a recruiter called me. She asked some stuff about why I'm interested in the bank. After about 10 minutes, she set up a formal interview with the manager. That interview was an hour long, and the questions were pretty standard. They offered me the job the next day.
Confirmed questions1 question
- What makes you want to be employed by this organization?
East West Bank Customer Support Representative Interview Questions
Quoted word for word from East West Bank interview reports.
“How do you handle customer complaints?”
Read reports →“What makes you want to work in banking?”
Read reports →“What are your career aspirations for the next five years?”
Read reports →“How do you feel this job is important.”
Read reports →“What makes you want to be employed by this organization?”
Read report →“What was your reason for leaving your last position?”
Read report →“Can you share some information about your background?”
Read report →“Why are you interested in this position?”
Read report →“Describe how you resolve difficult situations you encounter at work.”
Read report →Formats, difficulty and experience
Across all 14 East West Bank interview reports.