E.ON Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at E.ON.
E.ON
Customer Service Advisor
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Phone screen
Interview formats
Behavioral
You start with an online application or if you get referred by someone. Then there's a call from the agents (manpower) mostly about E.on and STAR process. After that, you have an in-house interview at E.on, which is really focused on great customer service, and they want examples. Finally, there's a phone interview that's a bit tougher where they ask for more examples of customer service. The examples can be repeated.
Confirmed questions3 questions
- Tell me about a time you experienced great customer service and explain why you felt it was great.
- Can you share examples of when you've provided excellent customer service?
- Can you provide further examples of customer service experiences?
E.ON
Customer Service Advisor
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Technical
Started with a quick call from the recruitment agency, then I had an interview with two managers. They asked the usual stuff like telling them about myself and my future plans. After that, I was told to wait for the recruitment agency to get in touch.
Confirmed questions1 question
- Can you describe a time you had to handle an angry customer, including the specific situation and your actions?
E.ON
Customer Service Advisor
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Other
I had a telephone interview first with Manpower, who are the agents. After passing that, I had one more interview with Manpower, and then an interview with the E.ON manager. I passed both of those and then got the offer.
Confirmed questions1 question
- What attracts you to working for E.ON?
E.ON Customer Support Consultant Interview Questions
Quoted word for word from E.ON interview reports.
“Tell me what you know about E.ON.”
Read reports →“How would you handle a situation with a customer who is upset?”
Read reports →“Tell me about a time you experienced great customer service and explain why you felt it was great.”
Read reports →“What attracts you to working for E.ON?”
Read reports →“What abilities do you possess?”
Read report →“Can you provide further examples of customer service experiences?”
Read report →“Can you share examples of when you've provided excellent customer service?”
Read report →“Tell me about a time you worked effectively as part of a team and what the result was.”
Read report →“Can you describe a time you had to handle an angry customer, including the specific situation and your actions?”
Read report →Formats, difficulty and experience
Across all 8 E.ON interview reports.