Duke Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 40 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Duke Energy.
Duke Energy
Customer Service Agent
Entry Easy Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a really good and technical interview with the candidates, always presenting situations on how the person would act in each moment. It was a very relaxed interview and they also asked me to stay calm and feel at home.
Confirmed questions3 questions
- What is your strong point?
- What are your difficulties?
- What are your skills?
Duke Energy
Customer Service Specialist
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Take home Technical screen Panel
Interview formats
Technical Behavioral
The hiring process is quite involved. First, you'll need to complete an assessment test on the computer, which involves problems related to the job. About half the candidates pass this initial screening. If you succeed, you then move on to the interview stages. You'll first interview with the Department Manager. If they think you're a good fit, you'll proceed to the final interview round with the team managers, who would be your direct supervisors.
Confirmed questions2 questions
- How do you typically handle customer service scenarios?
- Describe your approach to managing challenging customer interactions.
Duke Energy
Customer Care Specialist
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was professional and pretty standard, with typical questions. However, they brought up a few things during the interview that weren't in the job listing. They have unpaid on-call hours and sales expectations that affect performance reviews. Like other people said, sales requirements weren't clearly stated for the role, but the interviewer confirmed it's a "secondary" expectation.
Confirmed questions1 question
- Can you share an instance where you observed a coworker making a mistake and describe how you addressed it?
Duke Energy Customer Support Representative Interview Questions
Quoted word for word from Duke Energy interview reports.
“What are the important qualities for someone in customer service?”
Read reports →“What steps do you take to ensure customer privacy?”
Read reports →“What would you do if a customer asked for something that's against the rules?”
Read reports →“And what about the worst company you've worked for?”
Read reports →“Could you please provide detailed information about the technical question and business case?”
Read report →“Can you share a time when you saw someone do something wrong and what action you took?”
Read report →“Tell me about a time you de-escalated an angry customer.”
Read report →“Can you describe a time you dealt with an angry customer?”
Read report →“Can you share an instance where you observed a coworker making a mistake and describe how you addressed it?”
Read report →Formats, difficulty and experience
Across all 40 Duke Energy interview reports.