DraftKings Customer Support Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DraftKings.
DraftKings
Customer Experience Associate
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
I applied online and about a week later, I heard back from a recruiter via email to schedule an interview. The interview was a 1-hour Zoom call with two people from the team. They were really nice and friendly. After that, the recruiter called me to let me know I wasn't selected, but they were quick to tell me.
Confirmed questions3 questions
- Are you familiar with any of our products?
- How would you handle an angry customer?
- What makes you want to work at Draftkings?
DraftKings
Customer Experience Associate
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Other
Had a Zoom call with 2 people who are doing the job I'm applying for. They asked about my experience and why I'm interested in Draftkings. Then, I was asked about how I've handled specific situations in the past. It finished with me asking them questions. The day after, I got an email with an online assessment that's like answering customer emails for the role.
Confirmed questions3 questions
- Tell me about a time you resolved a customer issue.
- Can you share an experience where you faced pressure in your job?
- What motivated you to apply to Draftkings?
DraftKings
Customer Experience Associate
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I had a quick phone chat first, then they invited me in for an in-person interview. It was about 2 hours long and I met with 3 people from the team plus the recruiter I spoke with on the phone. The questions were pretty straightforward. You definitely need to know the app really well.
Confirmed questions1 question
- If you wanted to see the results of a contest that just finished on the app, what steps would you take?
DraftKings Customer Support Associate Interview Questions
Quoted word for word from DraftKings interview reports.
“What's your estimate for the number of ping pong balls that would fit inside a Boeing 747?”
Read reports →“If you wanted to see the results of a contest that just finished on the app, what steps would you take?”
Read reports →“Can you explain the function of Crowns on the website?”
Read reports →“Have you ever used the DraftKings app?”
Read reports →“What do you know about sports and online betting?”
Read report →“How would you handle a customer who is frustrated and rude towards you?”
Read report →“What is your understanding of the products we offer?”
Read report →“Are you familiar with any of our products?”
Read report →“How would you handle an angry customer?”
Read report →Formats, difficulty and experience
Across all 13 DraftKings interview reports.