DocMatter Interview Questions
& Process

Started with a good chat with the internal recruiter. Then, I met with the CEO, but it was kinda a bust. He seemed checked out and didn't really seem into the conversation, which made me feel kinda weird about the company vibe.

Man, this was one of the worst interview experiences ever. I was constantly chasing them for any kind of feedback or what was next. Even then, their email replies took ages, like days or even weeks. They actually contacted my references before they even decided if I was getting the job, which was a total waste of their time. One of my references emailed them their availability and just never heard back. The company kept starting and stopping their hiring process, so it took like 6 months from start to finish. It really shouldn't be this hard to find someone, and they kept questioning if I 'really wanted the role' at every single step. Just a terrible experience all the way around.

The interview process was about a month long and had 5 steps, including a take-home assignment. I got the job offer after the reference check. The negotiation part of the process was really bad. It took a week after the verbal offer to get a written offer, and it had a lot of mistakes, even my name was misspelled. I thought I was applying for the Clinician Collaboration Manager role, but the offer didn't mention it. Instead, it said it was for a 6-week internship, which was news to me, and there was no guarantee it would turn into a full-time job. The pay was listed as $20/year, which is obviously wrong. The rest of the offer was unclear too. I couldn't accept it. I think they do this to save money and make candidates focus on fixing the offer instead of negotiating salary and benefits. They apologized for the typos and delay, and sent a better offer a week later. This one was still a bit vague, but it felt like the offer I expected and a starting point for negotiations. However, it was an exploding offer, given on a Friday afternoon with a decision due the next business day. It was hard to get questions answered because my contact person was out. On Monday, I asked about PTO, non-exempt status, and salary negotiation. The contact person answered my questions well but said they couldn't negotiate anything in the updated contract, even though the salary was low for the Bay Area. I accepted because they're a startup, but asked for the promised benefits to be in writing. They agreed to send an updated offer in two days. After a week with no update, I emailed them, and they kept saying it would be sent soon. A week later, I emailed again, and they didn't reply. I contacted HR, who said they were rescinding the offer with no explanation, which I assume was because they didn't want to put the benefits in writing. This whole process took 2 months, and I turned down other jobs for this one. I'm surprised they rescinded the offer so late, as I was ready to sign. They are still hiring for the role, but I wouldn't recommend applying unless you're okay with an internship and a lack of honesty.

It was a pretty intense interview process, but they were communicative and supportive, so it wasn't insanely stressful. My interview breakdown looked something like this: initial intake call with Karen, first interview with a manager (basic questions, fairly conversational), a take-home project, then about 2 project review interviews, and finally a final interview.