Discover Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 97 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Discover.
Discover
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview started with a 30-45 minute phone call. They wanted to know how I found the job, what interested me about working there, where it ranked on my list of potential jobs, how long I'd been doing this kind of work, and why I liked it. My advice is to be yourself and manifest it! If they really like you and need someone, they'll immediately offer a second Zoom interview.
Confirmed questions1 question
- What motivated you to apply to Discover?
Discover
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It went pretty fast. They didn't have much flexibility on salary or package details. The interviewers were nice, I'd say. There were at least 2 rounds. The first was a phone call where they went over your resume and work history. The second interview was more about who you are, what experiences you liked, and how they align with this job.
Confirmed questions3 questions
- Can you tell me about your past work history?
- What's your experience working remotely?
- Have you worked in financial services before?
Discover
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I applied for remote Credit Card Customer Service and New Applicant Customer Service roles. I got a call from Discover about the Credit Card Customer Service position. They asked if I could attend training from 10-6, explained it's a flex position with a certain hourly rate, and said I'd get a second interview call in 1-2 days. Two days later, I got an email saying they're moving on with other candidates. I'm not sure if they're intentionally filtering out qualified people or if it's some kind of scam, but honestly, I'm glad it didn't work out.
Confirmed questions1 question
- I was never contacted for an interview. I only received one call from Discover for the Credit Card Customer Service asking if I'm available to attend training 10 am-6 pm, and explained that the position would be flex, the hourly rate, and that I would receive a call for a second interview in 1-2 days. Received an email 2 days later stating Discover is moving onto other candidates. Is Discover weaning out certain qualified candidates or is this a hoax? Not meant to be and I'm glad.
Discover Customer Support Representative Interview Questions
Quoted word for word from Discover interview reports.
“Imagine you are a customer on a two-week vacation in Disney World and have lost your Discover card. You've been a loyal Discover customer for a long time and only use Discover. How would you handle this situation?”
Read reports →“I was never contacted for an interview. I only received one call from Discover for the Credit Card Customer Service asking if I'm available to attend training 10 am-6 pm, and explained that the position would be flex, the hourly rate, and that I would receive a call for a second interview in 1-2 days. Received an email 2 days later stating Discover is moving onto other candidates. Is Discover weaning out certain qualified candidates or is this a hoax? Not meant to be and I'm glad.”
Read reports →“In regards to working in finance, why do I want to do so?”
Read reports →“After listening to the call, what did you think was good about it and what was bad, and would you have done something different?”
Read reports →“Can you arrange these flashcards based on your strengths, areas for improvement, and natural traits?”
Read report →“Are you confident you can manage the call volume we expect, which is at least 70+ calls daily?”
Read report →“In how many years do you envision yourself being in a different role?”
Read report →“Would you be willing to take a personality quiz to help us find the best role for you?”
Read report →“Can you tell me about a time you dealt with an unhappy customer and what happened in the end?”
Read report →Formats, difficulty and experience
Across all 97 Discover interview reports.