DICK'S Sporting Goods Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 35 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DICK'S Sporting Goods.
DICK'S Sporting Goods
Customer Service Representative
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was a smooth and easy interview process. They asked me if I had prior experience in retail customer service. The interviewer was nice and helped calm my nerves, and it seemed like a good place to work.
Confirmed questions1 question
- Do you have experience working in retail customer service?
DICK'S Sporting Goods
Customer Service Specialist
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral
I applied online and got a call back the next week. Then I met with both assistant managers for my interview, but at different times the same day. After that, I had a final meet with the store manager on a different day to get hired. It was a really laid-back interview, and they mostly asked behavioral questions. They really want to see your customer skills and knowledge, and they said to just be yourself. Knowing about sports helps but I didn't have much. Dress professionally like always, and bring your resume and cover letter. Be ready to work evenings, weekends, and holidays. This is a great job if you're in school or older and want something to do or make some extra money.
Confirmed questions1 question
- Can you share an instance where you exceeded expectations for a customer?
DICK'S Sporting Goods
Customer Service Specialist
Mid Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
You'll meet with two managers. It's pretty standard, they just want to see if you'd be a good fit and if you're 'sports minded'. One manager will take you aside with a list of pre-selected corporate questions. After that first chat, you'll have a second interview with the store manager for the final approval.
Confirmed questions3 questions
- Can you tell me about a time you dealt with a difficult customer and how you handled it?
- What sports have you participated in?
- Why do you think you'd be a good addition to our team?
DICK'S Sporting Goods Customer Support Representative Interview Questions
Quoted word for word from DICK'S Sporting Goods interview reports.
“Are there any sports you are particularly enthusiastic about?”
Read reports →“Would you encourage customers to sign up for a rewards card and also show interest in the Credit Card?”
Read reports →“How would you handle a situation where you found a discrepancy in the cash drawer?”
Read reports →“What do you like to do in your free time?”
Read reports →“What are your thoughts on the importance of honesty in a retail environment?”
Read report →“Can you share an example of how you've motivated someone in a sports context to perform at their peak?”
Read report →“What would you do if you had a disagreement with a coworker?”
Read report →“Given a scenario with stock to put away, a line of customers, and another task, what would be your priority order for addressing them?”
Read report →“How do your work ethics compare to a sport?”
Read report →Formats, difficulty and experience
Across all 35 DICK'S Sporting Goods interview reports.