DFCU Financial Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Which role are you interviewing for?
2 roles · 7 reportsCandidate interview experiences
First-hand accounts from people who interviewed at DFCU Financial.
DFCU Financial
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical Case
I had two phone interviews and then one in person interview. They asked sales based questions and some questions about accountability at my previous jobs and my experience in a call center environment. I interviewed with 3 different people and then got a job offer shortly after.
Confirmed questions3 questions
- Have you had any prior sales experience?
- Can you tell me about a time you were accountable in a past role?
- What's your experience like working in a call center?
DFCU Financial
Teller
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I applied for the Teller position on 7/7/20 for the Novi, MI location. The recruiter "ghosted" me. Two days later, on 7/9, I got a text from a virtual assistant to set up a 30-minute phone interview. I scheduled it for 7/13 and it went well. The recruiter asked if I was interested in other DFCU locations like Dearborn, Taylor, or Garden City, MI, and I said yes. A week later, on 7/17, I texted the virtual assistant about an update on the Novi position since I hadn't heard back. The recruiter texted back saying that position was filled but she'd pass my info to the Garden City location for a full-time teller position. I confirmed she could. On 7/27, 10 days later, I texted the recruiter again because I still hadn't heard about the position. I asked about an update or any other positions at other locations. I never got a response back, and it's now 8/8. Disappointing there was no courtesy to even follow up after an interview that went well and I was overqualified for the position. Typically, jobs will follow up with some sort of email, text or phone call communication that you were no longer being considered. Unfortunately, DFCU didn't.
Confirmed questions1 question
- Tell me about your experience with handling cash and with sales.
DFCU Financial
Cash MRR
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Presentation
The interview was a lot of basic questions, strengths and weakness. It also highlighted the importance of sales that is a huge part of the job and the general guidelines we follow. It would be helpful to know a bit of background about the company as that does come up in the beginning as well. Overall, pretty straightforward
Confirmed questions1 question
- Can your pretend to sell me something?
DFCU Financial
MMR
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
The interview process was really great. They were super friendly and made me feel completely at ease, almost like chatting with friends. I was a bit nervous at first, but I quickly relaxed. I had a good feeling about getting the job, and I did end up getting an offer.
Confirmed questions1 question
- Can you share an experience you had with a challenging customer and how you managed the situation?
DFCU Financial Interview Questions
Quoted word for word from DFCU Financial interview reports.
“Can your pretend to sell me something?”
Read reports →“What's your experience like working in a call center?”
Read reports →“How do you handle sales goals?”
Read reports →“Have you had any prior sales experience?”
Read reports →“How would you handle a specific client situation?”
Read report →“Can you share an experience you had with a challenging customer and how you managed the situation?”
Read report →“What qualifications do you have for this role?”
Read report →“Tell me about your experience with handling cash and with sales.”
Read report →“Can you tell me about a time you were accountable in a past role?”
Read report →Formats, difficulty and experience
Across all 7 DFCU Financial interview reports.