DELTA Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at DELTA.
DELTA
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview was set up for entry-level candidates, but it was conducted using the STAR method, which I wasn't ready for since I've been out of the workforce for a while. It was a bit challenging because it's an entry-level job, yet I was asked about safety and customer service scenarios, even though it's been years since I last dealt with those situations.
Confirmed questions3 questions
- Tell me about a time you got constructive criticism.
- What is your understanding of workplace safety?
- Can you share an instance of how you dealt with a customer?
DELTA
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Phone screen Offer
Interview formats
Behavioral Group
I applied online on their website back in October 2015 and within a week I got an email for an interview. In November, I went for the interview. First, they had us all sit in a room together and showed us videos about Delta and the company. Then they took people in one-on-one. The interview itself wasn't too bad, maybe about 30 minutes long. I got a call a week later with a job offer. I started training in December 2015. I'd suggest answering all the questions using the STAR method.
Confirmed questions1 question
- Describe a situation where you were part of a team and one of your teammates failed to complete their tasks. What steps did you take to address this?
DELTA
Customer Service Agent
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation
I got an email for a face-to-face interview that covered four different positions. They asked me to bring extra clothes, which I did. After I was asked three questions, I got to ask some questions too. He thanked me for coming and when I asked about the next steps, he said they would get together as a group and make follow-up calls. The email mentioned it would be 4-6 hours long, so I'm guessing I didn't get the job because after my initial three questions, they decided not to move forward with me.
Confirmed questions1 question
- Can you describe a situation where you dealt with a challenging customer and explain your approach?
DELTA Customer Support Representative Interview Questions
Quoted word for word from DELTA interview reports.
“What is your understanding of workplace safety?”
Read reports →“Describe a situation where you had to handle an angry customer.”
Read reports →“Can you share an instance where you had to collaborate with a teammate who wasn't pulling their weight?”
Read reports →“Tell me about a time you got constructive criticism.”
Read reports →“What are your career aspirations for the next five years?”
Read report →“Can you share an instance where you exceeded expectations to help a customer?”
Read report →“Describe a situation where you were part of a team and one of your teammates failed to complete their tasks. What steps did you take to address this?”
Read report →“Tell me about a time you exceeded expectations for a customer.”
Read report →“Tell me about a time you handled a difficult customer and what happened in the end.”
Read report →Formats, difficulty and experience
Across all 10 DELTA interview reports.