Debenhams Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Debenhams.
Debenhams
Customer Service Representative
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
I filled out an online form and answered some questions. Then, I had a phone call where they asked me a few customer service questions. After that, I met the manager in the store for an in-person evaluation. They took me to the area I'd be working and asked me to approach customers to see how I'd interact. It felt a bit awkward, honestly. It's frustrating that after going through these three steps, I wasn't selected.
Confirmed questions3 questions
- In your own words, what does customer service mean?
- Suppose a customer asks you about a product in a different department while you're busy stocking shelves, how would you handle that?
- If a customer were to ask you about something you weren't sure of, what would you do?
Debenhams
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Presentation Background check Offer
Interview formats
Behavioral Presentation Other
I applied online and then got a phone interview. The company was really good with communication. The phone interview was with a nice person who asked typical customer service questions. After that, there was an in-store event. It was supposed to have 12 people but only 5 showed up. It was scheduled for 5-7 pm but went until 8 pm. We started with an icebreaker where we had to introduce each other. Then we had to go out on the shop floor and approach shoppers to see if they needed help, showing we are friendly and outgoing. I actually made two sales which I think helped me get the job. The advice is to be yourself and be charming. Finally, we had one-on-one interviews. There was a lot of waiting, but the interviews were short, about 10 minutes, and were a continuation of the phone interview. They just wanted to hear about making the customer experience key, making them feel special, and memorable so they return.
Confirmed questions2 questions
- What is considered good customer service?
- What's the most crucial aspect of your job?
Debenhams
Customer Service Associate
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Other
I applied on the internet and sent in my cv and reference. I also took an on-line assessment that was pretty much common sense. Then I got an email asking me to call in to talk about my application. They asked a couple of the usual questions.
Confirmed questions3 questions
- What did it mean to be part of the Christmas team?
- What does good Customer Service mean?
- How have you handled a difficult customer in the past?
Debenhams Customer Support Representative Interview Questions
Quoted word for word from Debenhams interview reports.
“Who are Debenhams' main competitors?”
Read reports →“What does good Customer Service mean?”
Read reports →“What is considered good customer service?”
Read reports →“What did it mean to be part of the Christmas team?”
Read reports →“What's your definition of good customer service?”
Read report →“In your own words, what does customer service mean?”
Read report →“How would you approach a customer who appeared to need assistance?”
Read report →“What days and hours are you available to work?”
Read report →“What is your understanding of customer service?”
Read report →Formats, difficulty and experience
Across all 11 Debenhams interview reports.