CSC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CSC.
CSC
Customer Service Agent
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I had a quick phone call with an agent who wanted me to submit my resume. I also had to sign a rights to represent form because they were working as a middleman between me and CSC. It took them almost two months to give me an offer. The recruiter was waiting for news from CSC, and as soon as they got it, I was sent an offer letter, a background release form, and a drug testing slip.
Confirmed questions4 questions
- Tell me about your experience.
- What is your educational background?
- Could you share some information about your background?
CSC
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Background check Offer
Interview formats
Behavioral Technical
I applied online and got an email the next day to schedule a phone interview. The phone interview had typical questions like "tell me about yourself" and asked about salary expectations. Then, I was invited for an in-person interview the following week. The first in-person interview involved meeting four team leaders, two of whom were on the phone. They mostly asked the same questions, like "tell me about a time you dealt with an upset customer?" and "strengths and weaknesses." After that, I got an email inviting me for a second interview with the Small Business Unit, which is a call center, something not mentioned in the job description or the first interview. Before the second interview, I had to complete an online test. The second interview was with two team leaders from the Small Business Unit. After answering some repeat questions from the first interview, I got to sit with a Customer Service Representative and listen to them handle calls. I later contacted HR to express surprise about it being a call center. A few days later, I received an email saying I didn't get the job.
Confirmed questions3 questions
- Can you describe a time you had to deal with a difficult customer?
- What do you consider your strengths and weaknesses?
- Tell me about a supervisor you did not like working with.
CSC
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Group Presentation Technical screen Panel
Interview formats
Group Presentation Technical Behavioral
There were 2 interviews. The first was a selection round with about 10 people. It included an ice-breaker, a presentation about the company, a role-playing game, a test covering IT skills and IQ, and a group task. The second interview was with the managers of the team, and they asked questions about solving IT problems and general questions like why you want to work here and whether you prefer working in a team or alone.
Confirmed questions2 questions
- Describe a time you dealt with a very upset customer and how you resolved the issue.
- What would you do if a teammate was not performing well?
CSC Customer Support Representative Interview Questions
Quoted word for word from CSC interview reports.
“What is a proxy server, and where do I configure its settings?”
Read reports →“What would you do if a teammate was not performing well?”
Read reports →“Imagine a customer is being very rude; how would you respond?”
Read reports →“What would you do if your manager asked you to make tea while you were occupied with a project?”
Read reports →“Tell me about a supervisor you did not like working with.”
Read report →“What is your educational background?”
Read report →“Describe a time you dealt with a very upset customer and how you resolved the issue.”
Read report →“What was the most challenging task you encountered while working in a helpdesk role?”
Read report →“Can you describe a time you had to deal with a difficult customer?”
Read report →Formats, difficulty and experience
Across all 12 CSC interview reports.