Crisis Text Line Interview Questions
& Process

The initial interview was friendly and direct, focusing on the role and my experience. After that, I was given an assignment that seemed like it would take 30-60 hours. I completed and presented it in the final interview to the original interviewer and their manager, and got positive feedback. It was disappointing to see my ideas implemented while I was waiting for a decision, and ultimately, I didn't get the job. My advice for anyone facing a project assignment: establish boundaries, keep it brief, or ask for compensation for your time and effort.

The process began with a standard recruiter screen, followed by a manager screen and then interviews with other team members. It then moved into a design challenge that the applicant had to complete on their own time and expense. The instructions for this challenge were unclear, and any questions asked went unanswered. A deadline was set. After dedicating many hours to the project, I submitted it before the deadline. Subsequently, the recruiter informed me that while I was working on the design challenge, they had already extended an offer to another candidate who accepted it. I believe take-home assignments are a poor practice nowadays. Having applicants complete assignments only for them to go unreviewed because an offer was already extended is unprofessional and shows a lack of respect for an applicant's time and effort.

I applied on the company's website and after a few weeks, the recruiter reached out via email. The first step was a phone screening to discuss the company. About a week later, I interviewed with the clinical manager. Following that, I completed a Google Suite assessment. The final interview was with the director of clinical supervision, which felt more like a chat than an interview. There were some delays due to the holidays, but communication was consistent.

I applied through POCIT in April and was contacted by Crisis Text Line to pick an interview date within a 2-week window, but I never got a confirmation. I reached out to a recruiter on LI, who looked into it. Finally, someone confirmed the interview. On the morning of the interview, I was told they had to cancel. I rescheduled for two weeks later, and again on the morning of the interview, I was told there was a snag. My interview was pushed back to June! I finally had what I thought was a good interview and never heard back after sending a thank you note to the hiring manager and the organizer. I waited 20 days, then contacted the recruiter on LI again. A few days later, I got an impersonal rejection email. I'm sure I dodged a bullet. It's ironic that an organization focused on mental health caused me so much distress.