Credit Human Interview Questions
& Process

The interview was kinda messy and not really planned out. The person interviewing me was late and then spent a lot of time talking about their own house buying experience, especially once they found out I'm a realtor. I ended up giving them advice about buying and selling homes. It was a decent chat, but it had nothing to do with the actual job, and mostly seemed to be about what the interviewer wanted to talk about.

I applied online and a week later I had an HR phone interview. After that, I was set up for an in-person interview with someone higher up, and also met a team member. Weirdly, the hiring manager had to leave the interview early because of another meeting. I was told there were 4 rounds total: the phone screen, the first in-person interview, a panel interview with the dev team, and then a final chat with the CFO or hiring manager. I didn't get past the in-person interview and got an email saying I was rejected the next day.

I was contacted by a recruiter on LinkedIn about a different job, but it was a lateral move so I said no. They got back to me saying their manager liked my resume and thought I'd be great for a job that was a step up and paid better, so I was interested. They set up a virtual interview for the next evening with the recruiting manager. The recruiter called back and asked if we could do the virtual interview that same evening instead, and I agreed. She really liked me and wanted to move me to the next stage, which was an in-person panel with 3 managers. It was scheduled for two days later at 4pm, and they said I needed to be available until 7pm. This was tricky because I have another job and need to pick up my son from school. But I managed it because my boss let me leave work an hour early and I found someone to get my son. They asked me to read about their Brand values and mission, and write a one-page paper on how one of their Brand values resonates with me. They also wanted me to visit one of their financial health centers beforehand. Even though I already have a full-time job with the same hours and a family, I was serious about this opportunity. I studied the material and wrote a 1.5-page paper in a day. On interview day, I met with the panel of three managers. It started off casual, like they were just getting to know me and my goals. But towards the end, it got uncomfortable. They started questioning my life choices and why I hadn't met certain goals yet. Then, one manager asked if I'd visited a financial health center. I said no, because everything happened so fast and I work the same bank hours, but I could go on the weekend. She told me to visit a center, talk to a member specialist, and if I was still interested, to contact the hiring recruiter. She said that because I'm a sole provider, she thought I might be too overwhelmed by the job. I was taken aback but just smiled. I mean, did she really think I couldn't handle the job as a single parent? I felt that was discriminatory. I still visited a center two days later and contacted the recruiter a few days after that. After a week of no response, I emailed to check in. Then, out of nowhere, I got an email from someone else saying they were moving forward with other candidates. Be careful what you say in an interview, because that felt like discrimination.

So, the process started with a quick phone screening, then a phone interview. After that, there were three in-person interviews: one with the hiring manager, a panel interview with some colleagues, and then a final chat with the department lead, which I think only happens if they're gonna hire you. Everyone was super professional. They really care about the company's core values and making sure you get what they're about, so definitely know those when they give them to you. They move pretty fast and don't usually bring many people in for the in-person stuff, so if you get there, that's a good sign. They ask typical situational questions and also about your past work and what you've accomplished.