Cox Communications Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 55 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cox Communications.
Cox Communications
Technical Support Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
I applied for the job and after 2 weeks got an email to do a 2 part assessment. 3 days later on a Saturday they texted me asking team to all them for a phone interview. She sent me an email explaining the face to face interview. I had one supervisor asking me questions for like 30 mins including 10 behavior questions where I had to give an example story of my past experience in STAR format he then said I moved on to the next step and he gave me a packet to look over for 10 mins and then called me on the phone and I had to role play like I was the technical support rep and I was helping a difficult customer but I also had to upsell hbo services. He then said that another person will call on me to tell me the outcome of the interview
Confirmed questions4 questions
- Can you share a time you went against company policy?
- Describe a situation where you demonstrated initiative.
- What unique contributions can you make to our company?
Cox Communications
Technical Support Representative
Entry Difficult Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
Since I'm out of state, the interview was over the phone. The questions were really tough when trying to answer them using the STAR method, I was really nervous. The interviewers, Sonya and Shannon, were pretty chill though. I prepped using a question the recruiter sent, but the actual interview questions were totally different. I was expecting a question about going above and beyond, which I have a great answer for from a past job where a client was so impressed they treated me like royalty and even wrote to their CEO in Spain. That client's whole business depended on the internet, and their personal router was giving them issues. It was a great feeling. I also got several thank you cards from customers, some even included money. Honestly, given the questions they asked, I don't think I'll get an offer. Although, I was offered a position by them before, but I had a lot of family deaths around that time and didn't feel mentally ready to start.
Confirmed questions4 questions
- Can you describe a goal you have achieved?
- What makes you want to work for Cox?
- Tell me about a time when company rules were altered and you disagreed with the changes.
Cox Communications
Technical Support Representative
Mid Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I went through the standard process, which included 5 STAR method questions. They also asked me some questions about phone, computer, and internet terms. After that, I had a meeting with two supervisors I've worked with before, and one of them was actually my previous supervisor.
Confirmed questions5 questions
- Can you explain what a LEM is and its function?
- What do you know about phone terms?
- What do you know about computer terms?
Cox Communications Technical Support Engineer Interview Questions
Quoted word for word from Cox Communications interview reports.
“What is the outcome if a standard definition movie is viewed on an HD television?”
Read reports →“Can you list the public port numbers for FTP, SMTP, POP3, and IMAP?”
Read reports →“Can you explain the difference between a standard IP address and a static IP address?”
Read reports →“What keyboard key or keys would you use to view different programs or pages on your computer at the same time?”
Read reports →“Regarding technical support, if a customer called saying their laptop's internet wasn't working, what would be your initial advice?”
Read report →“What would be your initial step if your phone, internet, or cable services failed?”
Read report →“What questions would you ask a customer experiencing device issues like no internet or a blank TV screen?”
Read report →“What would you do if a customer was upset on the phone about an issue?”
Read report →“How would you handle a situation where your internet connection drops while you're on duty at Cox?”
Read report →Formats, difficulty and experience
Across all 55 Cox Communications interview reports.