Cox Communications Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 52 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cox Communications.
Cox Communications
Customer Service Representative
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
For the interview process, be ready for STAR questions. They want examples to show off your skills and experience. Some of the behavioral questions you might get asked are about overcoming challenges, how you deal with a difficult situation, and a time you helped someone develop.
Confirmed questions3 questions
- Can you share an instance where you overcame a challenge?
- How do you handle a difficult situation?
- Tell me about a time you were involved in developing someone.
Cox Communications
Customer Service Representative
Entry Difficult Negative experience No offer 3 rounds
Interview process
Phone screen Take home Onsite
Interview formats
Behavioral Technical
The interview process started with a phone interview, followed by an online assessment that took over an hour. Then there was an in-person interview with two people. They used the STAR method for both the phone and in-person interviews. The interviewers seemed really robotic and the ones in person were rude. They mentioned they like to promote from within but then said I wasn't hired because I was over-qualified. A big point they made was that most people leave this job because of attendance issues, but they won't hire people who are eager to work hard.
Confirmed questions5 questions
- Can you share an example of a time you handled a challenging customer situation using the STAR method?
- Using the STAR method, describe a situation where you managed multiple tasks at once.
- Can you provide an example of when you had to adhere to a company policy you didn't agree with, and how you handled it?
Cox Communications
Customer Service Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Presentation Offer
Interview formats
Behavioral Technical Presentation
Had a phone screening with a recruiter who asked basic questions. Then, I had an in-person interview with two supervisors and a manager overseeing them. They started with standard questions, then moved to STAR format questions. Finally, they gave me a packet with a customer scenario and upsell instructions. I had 10 minutes to review it, then they pretended to be the customer and I had to handle the call in 5 minutes, following the packet's instructions. After the call, I asked them some questions, and that was it.
Confirmed questions8 questions
- What makes you want to join Cox?
- What are your career aspirations for the next five years?
- What was the reason for leaving your previous position?
Cox Communications Customer Support Representative Interview Questions
Quoted word for word from Cox Communications interview reports.
“Are you acquainted with a person named so and so who is from Utah?”
Read reports →“When should you escalate a customer call to a supervisor or manager?”
Read reports →“Have prices increased at your workplace, and did you agree or disagree with it?”
Read reports →“A customer calls because they didn't get their order. You need to check their account, confirm the order, and then go through everything from the order details, billing, payment, and shipping, and re-shipping if needed, to categorizing and finishing the service call. Can you do all of that from a single recorded instruction before you answer the call?”
Read reports →“Imagine a customer calls with a problem, and you have instructions to upsell them. How would you handle this simulated call?”
Read report →“How would you engage clients to purchase items they weren't initially looking for?”
Read report →“Describe a situation where you disagreed with feedback from your supervisor and how you addressed it.”
Read report →“Can you describe a situation where you had to handle a very angry customer?”
Read report →“Tell me about a situation where you had to overcome an objection to make a sale.”
Read report →Formats, difficulty and experience
Across all 52 Cox Communications interview reports.