Cox Automotive Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cox Automotive.
Cox Automotive
Customer Care Specialist
Senior Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Technical screen
Interview formats
Behavioral
I had a virtual interview with two senior members of the team I was applying for. It focused on situational questions, so my best advice is to review the STAR method.
Confirmed questions1 question
- Can you share an instance where you encountered challenges with a direct report and how you resolved the situation?
Cox Automotive
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Background check Offer
Interview formats
Behavioral
The interview process was horrible. I cried so bad after. I was prejudged before the interview even started. I have never experienced an interview like that. I felt so defeated and rejected. I don’t think they were trying to hire. I feel highly discriminated and I hope this helps someone. If you experienced what I experienced, I’m so sorry. They definitely need to remove one of their interviewers. Please send me a survey or an email so I can include the person’s name. This was such a horrible experience. Please don’t put yourself through this.
Confirmed questions1 question
- It was behavioral questions. Look them up on YouTube for help.
Cox Automotive
Customer Service Representative
Mid Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
It was 2 interviews that went by pretty quick with 5 days of each other. Second one was an online interview. After they explain what I would be doing kind of didn't want it anyway. I interviewed with a recruiter the first time and 3 managers and/or leader the second time. All was about 30 mins long.
Confirmed questions1 question
- Tell me about a time you couldn't help a customer and what steps you took to resolve it.
Cox Automotive Customer Support Representative Interview Questions
Quoted word for word from Cox Automotive interview reports.
“How would you approach a difficult conversation with the head of a major company involved in sales?”
Read reports →“Tell me about a time you couldn't help a customer and what steps you took to resolve it.”
Read reports →“What aspects of customer service do you find appealing?”
Read reports →“Can you share an instance where you encountered challenges with a direct report and how you resolved the situation?”
Read reports →“Can you tell me about your qualifications that are relevant to this role?”
Read report →Formats, difficulty and experience
Across all 6 Cox Automotive interview reports.