Coursera Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Coursera.
Coursera
Customer Success Manager
Mid Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Presentation
Interview formats
Behavioral Presentation
The hiring process is pretty standard. You start with a recruiter call, then an interview with the hiring manager, and finally a more detailed interview or presentation. Everyone I met was really nice, supportive, and friendly – the kind of people you'd want to work with. The interviews felt more like conversations, and I always felt good about them. They even gave us some common interview questions ahead of time to help us prepare. However, I have to warn you that the role might not actually be open. I've applied for three different positions here over the last two years and have been ghosted after meeting the hiring manager. The roles sometimes get canceled and then reposted a few months later with a slightly different title and a new hiring manager. It makes me wonder if they're serious about hiring. And nobody ever follows up, not even with a basic rejection email, which would be nice.
Confirmed questions1 question
- Can you share an instance where you used creative thinking to resolve a customer issue?
Coursera
Customer Success Manager
Mid Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
Interview in English. First HR screening, very friendly person who clearly explained the job expectations and the rest of the process. Interview with the manager, a bit more challenging but still in a kind spirit.
Confirmed questions1 question
- What is your strategy for prioritizing the support of your client accounts?
Coursera
Customer Success Manager
Mid Difficult Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Take home
Interview formats
Behavioral Technical Case
The interview process was pretty standard. I had two phone calls where they asked me about my experience and went over my background. Then, I was sent a writing assessment that had a few case studies. Some of them felt a bit like tech support questions, which was unexpected, like how to help a customer whose page wouldn't load. After submitting the writing assessment, I followed up and heard back that they decided not to move forward. I asked for feedback, but didn't get any.
Confirmed questions4 questions
- Can you discuss your experience relevant to this role?
- Describe how you would manage a customer's request to add functionality to our platform.
- How would you assist a customer reporting that their page isn't loading?
Coursera Customer Success Manager Interview Questions
Quoted word for word from Coursera interview reports.
“How would you assist a customer reporting that their page isn't loading?”
Read reports →“What do you enjoy doing in your free time?”
Read reports →“Can you tell me why you are interested in Coursera?”
Read reports →“What is your strategy for prioritizing the support of your client accounts?”
Read reports →“Describe how you would manage a customer's request to add functionality to our platform.”
Read report →“What's your approach when a customer has a technical support issue?”
Read report →“What motivates your interest in working at Coursera?”
Read report →“Can you share an instance where you used creative thinking to resolve a customer issue?”
Read report →“How have you resolved conflicts in previous roles?”
Read report →Formats, difficulty and experience
Across all 8 Coursera interview reports.