COS Sales Representative Interview Questions
& Process

I applied online and a couple of weeks later I got a call inviting me to an assessment day. At the assessment day there were 5 other candidates. First, we had an ice breaker where we had to draw 3 things that described ourselves and why we wanted to work for COS. Second, we were given a situation where we had to prioritize tasks individually and then discuss it as a group to come to an agreement. It's really common sense, just make sure you read the sheet properly; if you've already worked in retail, it'll be easy for you. Third, we had a group styling exercise where we had to design a shop window for Spring/Summer. Just make sure you understand the brand aesthetic, look at a current store front, and see how they style garments on the website. Finally, I had a one-on-one interview with the store manager which felt more conversational, with basic questions about my plans, long-term/short-term goals, holidays, etc. All in all, it was pretty relaxed and fun. Just make sure you really understand the brand and do your research.

Applied through the website, sent in my CV and personal details, which was really easy. Then had a telephone interview where they asked me questions about style and customer service, stuff like that. After that, there was a group interview with 8 people. We did an ice breaker and a styling challenge, and they asked questions about what I'd do in certain situations.

So first you fill out an online form, it had a question and your resume. Then, a quick phone call asking why COS. After that, we had a group interview with 6 of us. We started with an icebreaker: 2 truths and a lie. Then came the 'assessment' part where they paired us up to style an outfit for a specific style (minimalist, bohemian, eclectic, innovative). Following that, we were split into two groups of 3 to prioritize a set of tasks. The last step was a one-on-one with the manager.