Con Edison Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 51 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Con Edison.
Con Edison
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was pretty easy and by the book. They had a list of questions they asked and read scenarios from a paper. They also asked yes or no questions. Then they let you speak briefly about your previous experience. Overall, it took more time than it was difficult.
Confirmed questions3 questions
- Can you tell me about your experience as a CSR?
- What is your definition of a CSR?
- Can you share an instance where you had to handle multiple clients simultaneously?
Con Edison
Customer Service Representative
Entry Difficult Neutral experience Accept offer 2 rounds
Interview process
Take home Technical screen Recruiter call Onsite
Interview formats
Technical Behavioral
So after you apply on the website, if they like you, you have to go in person to take a test. It's a timed test that can take up to 2 hours, and it has problem solving and math questions, among others. The test center was in Staten Island. It's kind of a pain if you don't remember how to do high school stuff, but they do give you a study guide beforehand, which is nice. If you pass that, the next step is an interview to see if you'd be a good fit. If you get the job, they start you at around $20 an hour.
Confirmed questions1 question
- Can you tell me about your customer service experience and how you'd deal with an impolite customer?
Con Edison
Customer Service Representative
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Take home Technical screen Panel Background check Offer
Interview formats
Technical Behavioral Other
Applied to the job and thought it was a good opportunity. Got an email to attend a timed test with 5 sections, which was intense. Started with 50 people and only 8 were left. The last part was a role-play test acting like I was talking to a customer. They provided study examples which helped me get into the right mindset, and I noticed they were useful for preparation. Then I got an email to schedule a meeting with two interviewers who took notes. I practiced answering questions in front of a mirror to help with keywords. After that, I got an email for a medical check, which took 4 days to get a response, though I heard it can take up to 2 months. Finally, I got an email saying I passed and could start orientation. Orientation seems to be the start date, so it's time to give notice.
Confirmed questions1 question
- Could you describe how you would handle basic customer scenarios?
Con Edison Customer Support Representative Interview Questions
Quoted word for word from Con Edison interview reports.
“Regarding a customer named Sally with a history of bad credit or past bill defaults, should a deposit be required for her new account?”
Read reports →“If a customer with a baby in the background called about their power being turned off due to a high balance for non-payment, would you turn their power on?”
Read reports →“What would you do if you noticed a spill in the bathroom?”
Read reports →“What would you say to a customer who paid their rent, has no money left for their bill, received a turn-off notice, and has already used all their extensions?”
Read reports →“What would you do if you forgot to complete an account adjustment or extension and the customer would be turned off the following day?”
Read report →“What would you do if you walked out of an elevator and saw spilled water?”
Read report →“How would you respond to a customer that has used up all the allowed extensions for a disconnection notice?”
Read report →“What would you do if you discovered a coworker stealing supplies?”
Read report →“What would you do if there was a spill on the floor in front of customers and no custodial staff were around?”
Read report →Formats, difficulty and experience
Across all 51 Con Edison interview reports.