Community Choice Credit Union Interview Questions
& Process

I went through a long interview process that took two months and had many stages. It included several Zoom calls and an in-person presentation where I had to give ideas about improving a main process. They liked what they saw and even mentioned I could fit other jobs. But, communication was bad. I always had to chase them because they missed deadlines, and the last interview invite went to someone else by mistake. After all that, I got a basic rejection email saying to apply again later, with no specific feedback. It felt like my time and effort weren't really valued. Overall, it was a letdown.

The interview process felt pretty average and a bit off-putting. They were really pushing to get the pre-interview assessment and the background/credit check done. Then, they texted to set up an in-person interview with the HR hiring leader and branch manager. This interview lasted over an hour and a half. They asked a bunch of scenario questions and really dug into my past experience. I barely had any time to ask my own questions at the end because they had to rush off for their next meeting. It was really strange when the HR hiring leader asked if I'd tell a "white lie" if a customer's credit card application went missing in the mail because a colleague messed up. This was asked right after a question about integrity, which was pretty odd and made me question the company's practices.

The whole thing took over 3 weeks from my application. First, I got an email with a link to schedule my interview, which was like 2 weeks away. It was a Zoom call with their Marketing Director, lasting about 35 mins. It went alright, and the Director was nice. Only bummer was they said HR would email back in 10 days, but I never heard anything after the interview.

It started in July when I applied for the Lending Credit Card Analyst position. I received a canned email the very next day that they reviewed my application and decided not to move forward. No big deal, it happens. 12 days later I get an email from the recruiter this time that says they reviewed my resume and were impressed and wanted to schedule an interview. The earliest available time they had was 19 days away. I scheduled it. I start the virtual interview and the recruiter starts with the basic tell me about your self question. I was then asked if I had any fraud analysis experience. I said no and the interview was over at the time. The position required a certain amount of fraud analysis experience. The job description did not have the word fraud anywhere. Not a signal mention. If this was a deal breaker, why did the recruiter just ask in an email? Why did we wait 19 days? I had to look at the job description and did a keyword search for fraud and not a single mention. I emailed the recruiter thanking them for the interview and asked what position I interviewed for since I initially got a rejection email and then was asked about fraud analysis when the job description did not contain a single mention of fraud. The recruiter responded back the same day and said they decided not to move forward with the role. In 24 hours they eliminated the role apparently. My question wasn't answered and I'm not sure they read my email. Foolishly come April when things at my current employer at the time became dire, I applied for another job there. I was hoping for a different recruiter but I got the same one and they remembered me. The only available time slot was 7:30 AM. The recruiter was yawning during the interview and called me by the wrong name. The interview was going good and I was asked how I would build an SOP from scratch for Community Choice. I started answering and was interrupted and said how would YOU do it. I started over and was interrupted again and was asked how I did at my previous company. I started over again and was interrupted yet again and asked how I would do it. At this point I knew I was cooked and wasn't moving on. At the end I did ask for next steps anyways. They said they would let me by the end of the next week. They provided all the steps which included two more interviews and a skills test. I got a job with another company that pays a lot more and had to jump through fewer hoops. Anyways, I never got a response and followed up the following Monday and no response. Ghosted. Needlessly to say, I won't be applying at this company again. Not only is their process broken, but they are sloppy. The confirmation texts they said for your application has [Job Posting], clearly a template they failed to update. Their emails have grammatical errors. Just an awful place and not sure why I applied twice.