Communication Service for the Deaf Interview Questions
& Process

The interview process involved some tests, like grammar and spelling exams, plus a typing test. They gave me two sets of tests, one in English and one in Spanish. After passing those, I had a Zoom interview.

Applied online and after a few days, I got a call back. It was an easy process with standard customer service questions, and they offered me the job right away. The onboarding was pretty standard too, including a training class and a few weeks of training.

I was greeted, they called me the wrong name three times, and then immediately started with the tests. I had to repeat recordings as they were said, and even though I told them I couldn't hear well, they said the volume was maxed out. I was really trying hard to hear them. The 'test' recordings went okay because they were slower, but the 'non-test' recordings were faster and I struggled to catch everything. The person administering the tests was typing the whole time. Next, I had to listen to a recording and find errors on paper, but that recording was also too quiet, so I messed that up. They told me right away I wouldn't move on because of how I did on the error-finding part. While I was leaving, I saw I'd already gotten an email from the tester, sent while I was still doing the recording repetition part, before the error test even happened. I was really annoyed because this is supposed to be an organization for the D/deaf and HoH community, so I expected accessible equipment. I have a TBI and some hearing loss, which usually means I need things louder, but I didn't want to disclose that during the interview. It hurt that the decision was made while I was still being tested. I can reapply in 90 days, but this whole experience was really discouraging as a disabled person applying to a company that helps disabled people.

It was a friendly and open meeting with two executives. They talked about the responsibilities. They also tested my skills for the job in real-time, like with business math and handling facility incidents.