Collette Interview Questions
& Process

The interview felt more like a sales pitch than an actual interview for the role. The interviewer went over company information and detailed their tours extensively. They then asked very basic behavioral questions and didn't seem very knowledgeable about the specific job. When I mentioned my salary expectations, aiming for the higher end of the posted range, I was told directly that they wouldn't be able to offer within the top part of that range. It felt like a waste of time, and I'm unsure if the position is genuinely available given it's been reposted for months. The interviewer was pleasant and the company had good perks, but overall it was a disappointing experience.

The interview process was smooth and efficient, but required persistence. After applying, I didn't hear back, so I visited the company in person. I left my resume with the receptionist, got the recruiter's number, and called her a few days later. She scheduled an interview for the following week. The interview with the recruitment manager was pleasant and informational, focusing on honest questions about my personality, customer service background, education, strengths, weaknesses, and how I handle difficult customers, rather than trick questions. Afterward, I chatted with the department leads in a relaxed, mini-interview setting. They then let me observe a live customer call in the call center. Following up with the recruitment manager two days later, I expressed my continued interest. She called me back a day or two later for a second interview, which felt like a formality. The department head confirmed they liked me and we had a brief, conversational chat. Three days later, I received a job offer. Throughout the process, employees seemed happy and welcoming.

It started with a good phone chat with HR, but then the in-person interview was at a hotel near the airport since the job is remote. I mentioned the location was tricky to get to, but I was still keen. Right off the bat, the interviewer said they didn't think I was a good fit and had seen better candidates, but I could try to convince them. The interview was super short and focused on needing someone who would do 'anything to close the deal,' even 'lie.' She then mentioned she checked my social media and advised I change my 'quirky' profile photos to be more professional, as they didn't align with the company culture. She ended by suggesting I look into tour guiding, calling me 'quirky.' This was really disrespectful given my background, especially since I took a day off work and spent money on transport. I suspect it was some kind of sales test, which I thankfully failed. It's good they showed their true colors early, though. The whole thing was unprofessional and insulting. My advice is to avoid them.

A month after applying, I got a call from HR about my interest in the position and reasons for leaving my current job. They mentioned the role was filled but wanted to discuss other opportunities, so we scheduled a meeting. Parking was difficult, and I had to wait outside in the cold. Once inside, the staff were very friendly. The recruiter helped me clarify my career goals and suggested meeting the hiring manager for a potential second opening. A week later, another HR person scheduled an interview for the following week. Parking was even worse this time. This meeting, in a different building on campus, lasted about twenty minutes and covered basic questions about my background and work style. I was told I'd hear back soon, but five weeks passed with no word. Then, I was invited to meet the supervisor two days later. This interview lasted about an hour and involved standard questions about my background, conflict resolution, and current role. I was told I'd hear back by the end of the following week, but it's now been five weeks with no update. While everyone was nice, the extended and unclear process is frustrating.