
Clipboard Operations Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 29 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Clipboard.
People Operations
This was one of the most unique, challenging, and positive hiring processes I have gone through. Early on, you are required to submit a written case study and a lot of the focus of subsequent interviews is around this case. I had 3 interviews: manager, department head, and CEO. Each interviewer had clearly read my submission in depth, and asked very thorough and challenging questions about why I had proposed the solutions I had, and pushed my thinking on weaker components of my case in real time. The interview process is well-designed to get a read, for Clipboard Health, on how I would do in "real life" on the job. Furthermore, it gave me significant insight into the culture, values, and team that I would be joining, which I feel hiring processes too often miss the mark on. It made me very excited about the opportunity and the company.
- Regarding your proposed solution to the case study, what elements could be omitted without impacting the final outcome?
IT Operations
STOP WASTING YOUR TIME ON CASE STUDIES!!! This is just a scam company. They don't need you but they want your opinion to run their business. That's how I felt, What a cheap innovative idea! Read all other comments about the interview process and they all are legit and genuine. The process is unusual, no humans, just a case study-based interview. Nobody calls you or there is no human interaction. All these comments here about the negative feedback about the interview process are genuine. If you check these comments before writing a long essay and wasting your time, just STOP! don't write. you will not get any response other than: "Thank you for taking the time to complete the written case study exercise for the IT Operations position. We are a culture built firmly on the philosophy that writing is thinking, which we know makes us different and unique, but this is specifically why we ask candidates to put pen to paper very early on in the interview process. After reviewing your responses in detail, we have made the tough decision to not move forward with your candidacy for the role. Again, we thank you for your time and do not take the time you spent on this assessment lightly. This is just as much about where we are as a company in terms of our size and growth, and we want to make sure that you would be set up for success. We wish you all the best in your job search!" Looks like these people are not even from the U.S. but interview U.S.-based candidates and as I noticed that emails come from an unusual U.S. time. I'm pretty sure they don't understand technical answers even though they ask many technical and managerial questions. And also I am pretty sure they don't take a minute to understand what you answered. This looks like a scam company, don't waste your time on case studies.
- Regarding the situation, what are your immediate actions, and do you proceed with resetting the account? Detail your thought process, subsequent steps, and any further investigations you would conduct.
- What are your prioritized actions to resolve this situation for everyone involved?
- Explain how you would respond to and direct each person involved, what additional steps you might take post-resolution, and the estimated duration for each action.
IT Operations
So I applied for the IT Operations job at Clipboard Health and man, the experience was not great. They sent me a written case study thing after I applied, which honestly felt like they were just trying to get ideas from me instead of actually considering me for the job. Like, no phone call or video chat, just an email with questions and then a rejection email a few days later, no feedback or anything. It was weird, felt more like they were just collecting info than trying to hire someone. If you're thinking about applying, just know you'll probably have to do a big written exercise with no real promise of moving forward or even talking to someone.
- Jocelyn, a new customer support hire in Costa Rica on day 5 of training, can't access her Gmail or training docs due to a 2FA issue. She joins a Google Meet from her personal email under a different name ('Franklin and Associates') and won't turn on her camera, claiming her house is messy. When she finally does, she looks like a different person than her Slack profile. What do you do about resetting her account? Explain your thought process and next steps.
- The Chief of Staff clicked a suspicious link shared by the Head of Sales, and now other employees are getting similar emails. The Head of Sales' account is suspended for spam, and he's locked out before a crucial call. What's your action plan to fix this for everyone, in priority order, and what follow-up actions will you take?
- Chris, an Account Executive, needs his authenticator reset for the fourth time this month because of a new phone, and this is on top of other issues he has. He also misspelled his email to get into Slack and needed help with a reimbursement issue that payroll handles. A People Partner even mentioned performance issues related to his work effort and blaming others. How do you handle these repeated problems with Chris to cut down on his contacts, and what feedback would you give him and his manager?
Clipboard Operations Interview Questions
Quoted word for word from Clipboard interview reports.
“What are the LTC and CAC for customers?”
Read reports →“What is the compensation range for this role?”
Read reports →“Considering the provided scenario, what adjustments would you make to driver take-home pay to maximize Lyft's revenue over the next year?”
Read reports →“Could you perform a case study on the pricing strategies for ride-hailing services?”
Read reports →“The Chief of Staff clicked a suspicious link shared by the Head of Sales, and now other employees are getting similar emails. The Head of Sales' account is suspended for spam, and he's locked out before a crucial call. What's your action plan to fix this for everyone, in priority order, and what follow-up actions will you take?”
Read report →“Jocelyn, a new customer support hire in Costa Rica on day 5 of training, can't access her Gmail or training docs due to a 2FA issue. She joins a Google Meet from her personal email under a different name ('Franklin and Associates') and won't turn on her camera, claiming her house is messy. When she finally does, she looks like a different person than her Slack profile. What do you do about resetting her account? Explain your thought process and next steps.”
Read report →“Given some different options, would you consider them good or bad ideas?”
Read report →“Chris, an Account Executive, needs his authenticator reset for the fourth time this month because of a new phone, and this is on top of other issues he has. He also misspelled his email to get into Slack and needed help with a reimbursement issue that payroll handles. A People Partner even mentioned performance issues related to his work effort and blaming others. How do you handle these repeated problems with Chris to cut down on his contacts, and what feedback would you give him and his manager?”
Read report →“What are the next three initiatives you'd propose to make the biggest impact?”
Read report →Formats, difficulty and experience
Across all 29 Clipboard interview reports.