Ciena Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Ciena.
Ciena
Technical Support Engineer
Entry Average Neutral experience No offer 4 rounds
Interview process
Technical screen Technical screen Technical screen Background check
Interview formats
Coding Technical Behavioral
We started with a written test where I had to solve 2 Java questions. Then there were two technical rounds. The first one involved solving problems related to strings and arrays. The second technical round focused on Java, covering basic to average level questions, and also problem-solving. Finally, there was an HR round with two interviewers.
Confirmed questions4 questions
- Asked DSA Java questions
- Asked about Spring
- Asked about Spring Boot
Ciena
Technical Support Engineer
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Behavioral Technical
It was a really friendly and supportive interview. They didn't mind if I repeated questions, which is nice, and it felt more relaxed and open for discussion than most interviews. They seemed really enthusiastic about their work, listened well, and let me explore my answers. I felt it was one of the best interviews I've ever had. Even though I have a slight learning/communication difficulty that sometimes makes it hard for me to respond well, the panel here really helped me to do that.
Confirmed questions3 questions
- Could you introduce yourself?
- What is your understanding of and what have you heard about this industry?
- Have you previously worked in a 24/7 support role, and if so, in which capacity?
Ciena
Technical Support Engineer
Mid Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
HR reached out to me on Linkedin and we had an initial call, followed by some emails. The first call was about my current role and past experiences. After they reviewed my resume, we had a second call to discuss the job requirements and how my skills align. The third round involved an in-person meeting at the office for discussions with the team and the manager.
Confirmed questions6 questions
- Tell me about your experience with OTN, DWDM, and Linux systems.
- Describe your commissioning skills with Ciena products.
- Can you share your troubleshooting experience with Ciena products?
Ciena Technical Support Engineer Interview Questions
Quoted word for word from Ciena interview reports.
“What is a hypervisor?”
Read reports →“Can you explain the difference between a Java interface and an abstract class?”
Read reports →“Could you tell me what Ciena is about?”
Read reports →“Can you explain the workings of a WSS?”
Read reports →“Do you have any technical questions regarding OTN and DWDM?”
Read report →“Can you explain networking concepts related to geofencing?”
Read report →“Could you discuss routing in networking?”
Read report →“How do you handle customer communication in the market regarding Ciena products?”
Read report →“What is your experience with packet devices?”
Read report →Formats, difficulty and experience
Across all 9 Ciena interview reports.