CenterPoint Energy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at CenterPoint Energy.
CenterPoint Energy
Customer Service Representative
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call Panel Background check Offer
Interview formats
Behavioral Group Other
I had a remote interview with a panel of 3 people. They each asked questions and responded to my answers, sometimes all 3 would chime in. They talked about the benefits and confirmed the hourly pay. I got an offer the same week and had 2 days to decide. They set up the drug screening fast and I had to send in documents for my identity, work history, education, and to prove I could work in the US. After that, things got really slow. It took ages to get cleared because a third-party screening company kept rejecting my documents, making me resubmit them multiple times. That was the toughest part. I had to quit my job at the time.
Confirmed questions1 question
- Can you tell me about a difficult situation you faced at work and how you managed it?
CenterPoint Energy
Customer Service Associate
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Group
I applied for the Associate Customer Service role in June. About a month later, I got an invite for an interactive interview, which was pretty neat. Three weeks after that, they called me to set up an in-person interview. It was held in a big room with other candidates. There were about 8-10 employees from Centerpoint, two per room, ready to interview us. My interviewer was really RUDE and condescending, which was weird for a customer service job. I answered clearly using the STAR method and some experience from a similar industry. He seemed intimidated for some reason. If you want this job, you gotta act dumb!
Confirmed questions3 questions
- How do you deal with pressure?
- Can you commit to the schedule?
- What made you apply to this company?
CenterPoint Energy
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Panel Background check Offer
Interview formats
Technical Group Behavioral
after I finished the application, I got an email to take an assessment. After passing that, about a day later, I got an email to do a hirevue. Then, around 4-5 days later, I was contacted for a panel interview with 3 supervisors. The interview went well. 4 business days after that, I received an offer of employment, which was dependent on passing a background check and drug screen.
Confirmed questions1 question
- Tell me about a time you had a conflict with a coworker. How did you deal with it and what happened in the end?
CenterPoint Energy Customer Support Representative Interview Questions
Quoted word for word from CenterPoint Energy interview reports.
“Does the delivery of your message influence its impact more than the content itself?”
Read reports →“How would you initiate a sale on a call?”
Read reports →“What is your view on the importance of safety?”
Read reports →“Could you describe your perspective on what it means to provide essential utility service to the community?”
Read reports →“Can you commit to the schedule?”
Read report →“What contributions can you make to CenterPoint”
Read report →“How do you deal with distractions during a call?”
Read report →“How do you deal with pressure?”
Read report →“What are your five-year career aspirations?”
Read report →Formats, difficulty and experience
Across all 18 CenterPoint Energy interview reports.