Cars.com Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cars.com.
Cars.com
Customer Support Specialist
Entry Easy Negative experience Accept offer 3 rounds
Interview process
Phone screen Technical screen Onsite
Interview formats
Technical Behavioral
It started with a recruiter call, then I met with the managers, and finally did a technical assessment. It was pretty straightforward overall. The technical assessment involved answering 3 written questions, as if I were responding to customers.
Confirmed questions1 question
- Tell me about a situation where you didn't know the answer to something but had to find it quickly. What did you do?
Cars.com
Customer Care Specialist
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Phone screen Technical screen Onsite Panel
Interview formats
Behavioral Technical Other
Applied at the end of July. Got an email the next day to call a number and answer a question to an automated system. HR called a few days later in the first week of August and set up an interview for the end of August since that was the next hiring day. Went to the interview and saw three people in one day: a customer care manager, a senior customer care manager, and a team lead who did a tech test. Then had a sit-down with other people in the field. Most questions were behavioral.
Confirmed questions1 question
- Tell me about a time you had to de-escalate a difficult situation.
Cars.com
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral
Got an email to set up a phone interview. The HR call went fine. Then I was offered a formal interview, and got an email with the date and time. Two weeks later, they emailed again saying they had to reschedule for January because of the holidays, even though it was already mid-December. I never heard back after that. It felt really disorganized.
Confirmed questions1 question
- How do you deal with stress?
Cars.com Customer Support Representative Interview Questions
Quoted word for word from Cars.com interview reports.
“How do you deal with stress?”
Read reports →“What makes you want to join Cars.com?”
Read reports →“Are you available to work weekdays and potentially weekends?”
Read reports →“Tell me about a situation where you didn't know the answer to something but had to find it quickly. What did you do?”
Read reports →“Tell me about a time you had to de-escalate a difficult situation.”
Read report →Formats, difficulty and experience
Across all 5 Cars.com interview reports.