Cardinal Health Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Cardinal Health.
Cardinal Health
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral Other
I had a panel interview with 3 supervisors. They started by asking me to introduce myself before moving on to questions. One interviewer only explained the day-to-day work after I specifically asked; otherwise, it wasn't mentioned. I got the impression the interviewers weren't really paying attention or weren't interested in what I was saying because they seemed distracted (reading, typing, replying to messages, etc.) and weren't making eye contact. The interviewers took turns asking questions, which were likely provided by HR. The interview concluded with a condescending comment from one of the panel members.
Confirmed questions1 question
- What are your reasons for wanting to apply for this position?
Cardinal Health
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Other
First, a recruiter talked to me to get a feel for my work history and asked some general questions about whether the job, location, and pay worked for me. Then, I had a face-to-face interview a few days later. The staff was really nice, and the supervisor even had me listen in on a call. Afterwards, we went back to the office, and she asked about my past jobs and threw in a couple of scenario-based questions to check my attention to detail. Another supervisor joined us for a bit, and she was friendly too. I got the offer on Wednesday, after interviewing on Friday. My advice is to know about the company since they'll ask, and have your own questions ready because they like that.
Confirmed questions1 question
- How have you handled a situation with a very angry customer in the past?
Cardinal Health
Customer Service Representative
Entry Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Phone screen Phone screen Offer
Interview formats
Behavioral Technical
I applied online. HR emailed me about a week later to set up a phone interview. After that one, another week passed, and I got invited for a second phone interview with the person I'd be reporting to. Then, a third phone interview happened with my prospective supervisor's boss. I received a job offer the very same day.
Confirmed questions3 questions
- Can you describe your approach to handling challenging customer interactions?
- Share an instance where you demonstrated leadership qualities.
- What actions would you take if you experienced an internet outage while working from home?
Cardinal Health Customer Support Representative Interview Questions
Quoted word for word from Cardinal Health interview reports.
“What's the difference between responsibility and accountability?”
Read reports →“Responsibility vs. Accountability: What are they and how do they differ?”
Read reports →“Can you define responsibility and accountability, and explain how they differ?”
Read reports →“What is your understanding of Cardinal Health company?”
Read reports →“Do you have a date set for your board exam?”
Read report →“How would you handle a situation where a customer is yelling profanities because they are very upset their order was not delivered?”
Read report →“What's your approach to handling a sick customer who's angry without making them feel foolish?”
Read report →“What actions would you take if you experienced an internet outage while working from home?”
Read report →“Can you commit to working an 8-hour shift?”
Read report →Formats, difficulty and experience
Across all 22 Cardinal Health interview reports.