CaptionCall Interview Questions
& Process

I had a Teams meeting with someone who checked my computer specs and internet speed, then I took a typing test. After about 15 minutes, I met another person who showed me how to caption a live call and let me do a couple of practice runs. Then I did two recorded assessments. It was harder than I expected, trying to say what the person was saying as they spoke, but I passed. After waiting about 10 minutes, I talked to a manager about the training and my permanent schedule (I chose full-time). She asked some basic questions and told me I'd get an offer letter by email if I was selected.

First, there's a typing assessment where you need to type at least 40 WPM while listening to a call. Then, you'll do a captioned call: listen to a call and repeat what you hear in a clear, monotone voice, without any changes in tone. This applies during the assessment and on the job, as the calls involve conversations with hearing-impaired individuals. After the assessments, there's a verbal interview where you get your scores. If you pass, you'll get an on-the-spot job offer. You'll need to choose a schedule and commit to the part-time hours and salary. Finally, you'll get a form for a drug test, which must be completed within 72 hours, and authorize a full background check due to federal regulations.

After submitting your application, you'll book a slot for a typing and dictation test. The typing test likely requires a score of at least 40 WPM, and for the dictation test, you get two tries to achieve 96% accuracy. You complete these tests before meeting any managers or having an interview. The mentors administering the tests are quite helpful and offer tips. If you pass these, you'll meet with a manager for an interview, which might be the same day or scheduled later. They typically ask basic interview questions, plus a few specific to handling challenging training or certain call situations. If a job offer is extended, you'll need to pass a drug test and clear a background check.

Applying and getting hired is super fast and simple. You can apply, book your interview, and even get your offer letter online, which is awesome if you're not a fan of phone calls. The only time I actually got a call was to confirm my interview slot. The first step involved some tests: a typing test and a simulated phone call where you have to dictate. The only downside was that they were testing someone else at the same time, so the interviewer's attention was split, and they had to pause frequently to ensure we were on the same page. After the tests, there's a waiting period for grading. If you pass, they'll set up a second interview. It seems like the next steps would be a background check and then the offer.