CapTel Interview Questions
& Process

The interview process included a typing test, a voice recognition test, and a general one-on-one interview. It wasn't too difficult. Be ready to discuss how you handle feedback, your strengths and weaknesses, and your ability to focus and pay attention in a busy, fast-paced setting.

They were quick to respond and very professional and clear. There was an impromptu test during the interview. They are always hiring, so you can apply anytime. They have flexible hours within your time window, but you need to request your shift at that time, as it's hard to change it later (like moving from night to day, especially when you're new).

The onboarding process was really long. I was in training 5 days a week, 8hrs a day, for 3 weeks for the very part-time, 15hr a week schedule I signed up for, which was difficult with my other job at the time. The training and onboarding itself was very easy, which made it all the more frustrating how long it dragged on. I worked there in 2018, so can't speak to if things have changed or not.

I sent in my application online on April 6th and then on April 9th, I got an email with a link to an assessment. I finished the assessment on April 11th. It asked basic questions about my past work experience and my availability, and my typing speed. It took about 30 minutes. Later that same day, I got a call to set up the first interview for the next day. The interview was pretty interesting! It included four tasks: listening to audio recordings and transcribing them while staying just a word behind the speaker (there were 3 recordings of increasing difficulty), typing what someone says as they say it (with a practice run), listening to someone read a script and marking any words they don't say exactly as written, and a spelling test with 20 common misspellings. Two days later, on April 13th, I had a phone interview with more standard questions. I got offered the job and I'm starting at the end of the month. The training lasts 4 weeks and can be in the morning or evening based on my availability. The pay isn't amazing: the starting daytime hourly rate (6 AM to 6 PM) is $11.00, the evening rate (6 PM to 12 AM) is $11.50, and there's an extra $0.75/hour for weekend shifts. The evening rate applies to training too. However, the work itself is really important. The workplace is very casual (jeans and t-shirts are fine, piercings and tattoos are okay). They're also really good about only scheduling you during times you're available. You can choose to work 15-20 hours, 20-26, or 26-32 hours per week. You can't use anything that needs WiFi while working, but you can bring books or a handheld electronic game. No drug test was administered. For the phone interview, they asked similar questions for each past job listed on my application.