California Department of Motor Vehicles Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 89 interview experiences · FREE TO READ
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10 roles · 89 reportsCandidate interview experiences
First-hand accounts from people who interviewed at California Department of Motor Vehicles.
California Department of Motor Vehicles
Field Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Panel Group
Interview formats
Behavioral Group
You'll have 3 panel interviews, each lasting about 30 minutes. They use a grading system. They're going to ask you standard questions about your past experience, and about times you had to deal with a difficult customer or a situation where an item was returned incorrectly.
Confirmed questions1 question
- Can you share an instance where a customer was unhappy and describe how you resolved the issue?
California Department of Motor Vehicles
Motor Vehicle Representative
Entry Average Positive experience No offer 1 round
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral
It was a good and fast process. Two managers will write down your answers. They give you a booklet with 6 questions to follow along with as they read them and you answer. You can ask any questions you have at the end. They mentioned it takes about 1-2 months to get feedback as it goes up to headquarters, so it's a process.
Confirmed questions4 questions
- What is your approach to managing an upset customer and finding a solution?
- What would you do if you were unable to offer a solution to a customer?
- How would you respond if asked to work extended hours?
California Department of Motor Vehicles
Office Technician
Entry Average Neutral experience No offer 3 rounds
Interview process
Take home Recruiter call Background check Offer
Interview formats
Technical Behavioral
Before I even applied, I had to take a test covering math, grammar, and reading. Plus, a certified typing test. The interview itself was a panel with two interviewers where they asked 7 questions about skills, handling scenarios, and integrity. The very next day, they contacted my references and I think they started a background check. About a week later, I got a call telling me I scored too low on the Office Technician exam, which automatically disqualified me. My advice? Don't bother applying if you got 80% or less on the test; they only consider candidates who score in the top 1-3, meaning likely 85% or higher.
Confirmed questions1 question
- What would you do if an irate customer came in shouting and insisted on speaking to someone who was unavailable?
California Department of Motor Vehicles
Motor Vehicle Representative
Entry Average Positive experience No offer 1 round
Interview process
Take home Recruiter call Background check Offer
Interview formats
Behavioral Technical
I took the MVR exam and passed it with an 80%. Then I applied to a bunch of jobs in the area. About a month later, I got a call for my first interview. It was a really nice experience. I checked in at the security desk and the hiring manager walked me to the hall where I reviewed the duty statement for the job. Then I was called in for the interview and two very nice ladies interviewed me. They had me sign some papers for a background check. They asked me 8 questions and had a binder so I could follow along. After the questions, they asked if I had anything to add. I told them again I was interested and asked them some questions about the job. They said I'd hear back in a couple of weeks, so now I just have to wait and see if I get an offer. I think it went pretty well and I felt confident, so hopefully, it works out! Wish me luck!
Confirmed questions3 questions
- What do Dependability and Reliability mean to you and can you share some experience that aligns with this position?
- How do you go about convincing others to see your point of view?
- Can you describe the programs you've utilized and detail how you used them in your past roles?
California Department of Motor Vehicles Interview Questions
Quoted word for word from California Department of Motor Vehicles interview reports.
“What would you do if you found money in your drawer in the morning before drawers are filled?”
Read reports →“How would you handle a situation where a suspect tried to bribe you with money during an arrest?”
Read reports →“What would you do if a customer tried to give you a gift for some kind of special treatment?”
Read reports →“If you were administering a driving test and the person you were testing had an accident, what actions would you take?”
Read reports →“What would be your response if a suspect produced a weapon while you and your partner were attempting to arrest them?”
Read report →“What would you do in the scenario where a customer's vehicle runs out of gas during their test?”
Read report →“If a driver fails a driving field test, how would you inform them and what guidance would you provide?”
Read report →“What is your course of action if a minor fails the test and their parents are upset?”
Read report →“What would you do if an irate customer came in shouting and insisted on speaking to someone who was unavailable?”
Read report →Formats, difficulty and experience
Across all 89 California Department of Motor Vehicles interview reports.