Bottomline Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Bottomline.
Bottomline
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
It was pretty simple. First, a quick phone screen, then you go in for two in-person interviews. They usually get back to you within two weeks after the on-site interviews to let you know if they're offering you the job or if they found someone else.
Confirmed questions1 question
- Can you share an experience where you had to handle a challenging customer?
Bottomline
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Onsite Background check Offer
Interview formats
Technical Presentation Behavioral
I interviewed onsite for the role. They said a decision would be made in a few days since other interviews were still happening. Initially, I was told there was a hold on the position. Then, I didn't hear back for weeks and got no feedback. I had to reach out to the recruiter for an update and was only then told about a month later that the role had been filled internally.
Confirmed questions2 questions
- Can you tell us about your past work experience?
- We'd like you to complete a mock call and email exercise.
Bottomline
Customer Support Specialist
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Background check
Interview formats
Behavioral Technical
I sent in my resume and got an email back super fast, within an hour. They asked me to schedule a phone chat with HR. The HR call went great, and then they invited me to come in for an in-person interview with the department. I had an interview scheduled for a week later to meet with three people. HR met me first, gave me a binder with the day's schedule and company info. Then I met the first interviewer. She asked a lot of questions that seemed unrelated to the job, like probing my opinions on upper management and how things should be passed down. Honestly, I answered everything, even made her laugh and say "wow, never thought of it that way." Then, out of nowhere, she said the next two interviewers were called away and that I was done for the day and HR would be in touch to reschedule. Total nonsense. The HR person would've told me upfront if things changed. My guess? They can't ask age on the phone. She was maybe mid to late 20s, I'm 51. I've never had an interview go like that in all my years. It was really messed up. I emailed HR when I got home and got a quick, curt reply saying they were going with other candidates. Such a waste of my time. All those reviews about them treating employees poorly now seem totally believable, and I'm glad I found out now rather than later. If they treat candidates like this, imagine how they treat their staff.
Confirmed questions2 questions
- What matters most to you, ranked: getting along with management, getting along with colleagues, or salary?
- If you were offered this role and a project had a deadline, would you be willing to work overtime to complete it?
Bottomline Customer Support Representative Interview Questions
Quoted word for word from Bottomline interview reports.
“What are your thoughts on moving to Portsmouth, NH?”
Read reports →“What matters most to you, ranked: getting along with management, getting along with colleagues, or salary?”
Read reports →“Would you be comfortable learning and using various computer programs?”
Read reports →“Would you be interested in a management role?”
Read reports →“If you were offered this role and a project had a deadline, would you be willing to work overtime to complete it?”
Read report →“Describe a time you faced a difficult work situation, such as knowing someone was acting improperly. What would you do in that scenario?”
Read report →“Can you share an experience where you had to handle a challenging customer?”
Read report →“Can you tell us about your past work experience?”
Read report →Formats, difficulty and experience
Across all 7 Bottomline interview reports.