Booking.com Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 183 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Booking.com.
Booking.com
Account Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Presentation Offer
Interview formats
Behavioral Presentation
It was a 3 stage process. First, I spoke with the internal recruiter. Then, I met with the hiring manager and their manager. They were all really nice and made me feel comfortable. We talked about fitting into the company culture, my ability to do the job, and what motivates me. I also did a presentation. They made me feel heard and like I was doing a good job. It was a great interview experience because we were both clear on what we wanted and found a good match.
Confirmed questions1 question
- Can you share an instance of when you handled a challenging customer?
Booking.com
Account Manager
Mid Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The whole process was tedious and unnecessarily long. The interviewers ask you lots of questions about your previous experiences, but ignore you when you ask specific details about the job or the profile they are looking for. When after about 40 minutes of talking and answering their questions I finally got to ask them what were the KPIs for the role, instead of giving any specifics, they turned it back on me saying, "you probably should be able to tell us what you think they are". Overall I left the interviews exhausted from answering their questions but with no details about the team, their values or the skillset they are after.
Confirmed questions3 questions
- Can you share some details about your past work experience?
- Could you describe your approach to task prioritization?
- What do you perceive as the key performance indicators for this position?
Booking.com
Account Manager
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
Had a recruiter call where they asked me in a passive-aggressive and condescending way why I wasn't currently in an account manager role. I had to explain that I was laid off and was freelancing. Also, a driving license is apparently required, which wasn't mentioned in the job description. Booking.com really tries to project an inclusive and diverse image, but my experience with this recruiter was the opposite. Do better.
Confirmed questions1 question
- Why are you currently unemployed?
Booking.com Account Manager Interview Questions
Quoted word for word from Booking.com interview reports.
“Considering the company wants to establish a third office in Taiwan, which city would be the most suitable choice among Taichiung, Tainan, or Hualien?”
Read reports →“For the company, which holds more significance: a 5-star hotel or a 3-star hotel?”
Read reports →“How would you persuade a lodging owner, who isn't a big internet user, to sign up?”
Read reports →“How would you convince a lodging owner not very familiar with the internet to sign up?”
Read reports →“What would you do in a situation involving a 4-star hotel that received a bad review, even though customers caused many problems, and the hotel threatened to cancel their contract with Booking.com if the review wasn't removed?”
Read report →“If you were the account manager for a hotel owner in Cartagena, Colombia, whose rack rates are half of their booking.com rates, how would you handle that situation?”
Read report →“What would be your approach if a hotel asked you to remove a negative review from Booking.com?”
Read report →“If a hotel expresses a desire to decrease their reliance on booking.com due to perceived over-dependence and a goal for risk diversification, how would you respond?”
Read report →“Regarding decision-making, are you someone who commits firmly to your choices, or are you receptive to considering others' perspectives?”
Read report →Formats, difficulty and experience
Across all 183 Booking.com interview reports.