BJ's Wholesale Club Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 70 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at BJ's Wholesale Club.
BJ's Wholesale Club
Cashier
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Other
They asked me about my background, when I can work, and my hours. Then we went over computerized training, how important it is to be on time, and being accountable for handling cash correctly.
Confirmed questions1 question
- How many hours can you work per week?
BJ's Wholesale Club
Retail Associate
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
This was an open application/interview event at a hotel meeting room. The BJ's staff were quick to get people into interviews. It seemed like not too many people showed up; I got there 30 minutes after it started and only waited 10 minutes. It was weird because the Carmel, IN store is opening in 6-8 weeks, but only 2 jobs were posted online for the event, even though there were at least 18 positions listed on a placard. The interview had standard situational questions. I have a lot of retail experience, dressed smart casual, brought resume copies, and asked questions. I didn't get a second interview or an offer. People's outfits varied a lot, from looking like they just woke up to smart casual. I spoke with two applicants afterward; one was asked to stay for a second interview (which seemed like a job offer), and the other wasn't. The guy who got the offer was dressed really sloppily. Another strange thing was the interviewer wanted us to pick two job choices, even though only two jobs were posted online and most job attributes apply to most of their roles. One last thing, I came with resumes and a notepad. Two of my interviewers seemed intimidated when I offered a resume copy and asked if I was there to interview them. It was a good, but odd, experience. Hope this helps someone.
Confirmed questions6 questions
- Can you share an instance where you had to resolve a customer service problem?
- Tell me about a time you had to resolve a customer service issue.
- Describe a situation where you had to handle a customer service problem.
BJ's Wholesale Club
Cashier
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Presentation
It took about 2 months for me to be called for an interview. I showed up early and had two interviews and took a drug test all in the same day. The person interviewing me asked me to sell them something. I was honest and told her I had no experience in sales but I would try. Needless to say, I did not do so well on the 'selling her something' question. She gave me a lecture about meeting quotas and things cashiers have to do besides doing transactions and if I were comfortable with it. I told her yes, I would be comfortable with sales if I would receive training, then I should be all set. But just be prepared for the 'sell me something' question just in case so you will not be stumped.
Confirmed questions3 questions
- Can you sell me this?
- Why do you want to work at BJs?
- What are the pros and cons of working with the group?
BJ's Wholesale Club Retail Associate Interview Questions
Quoted word for word from BJ's Wholesale Club interview reports.
“Do you think 'the customer is always right' still applies when the customer is being rude?”
Read reports →“If you were given a certain amount of money, how would you calculate the change?”
Read reports →“What would you say or do if a customer told you they had a bad experience shopping here today?”
Read reports →“Are you aware that this job requires standing on concrete for extended periods?”
Read reports →“What would you do if you believe your boss is acting improperly or unethically?”
Read report →“Do you aspire to be the best, and what's your reasoning?”
Read report →“Were you willing to clean toilets and waste around the store?”
Read report →“What are the pros and cons of working with the group?”
Read report →“How do you approach assessing a difficult problem when faced with a tough decision?”
Read report →Formats, difficulty and experience
Across all 70 BJ's Wholesale Club interview reports.