Birdeye Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Birdeye.
Birdeye
Customer Success Manager
Mid Average Positive experience No offer 4 rounds
Interview process
Phone screen Recruiter call Group Background check
Interview formats
Behavioral Technical
We started with a phone screen from the hiring manager, then a separate call with them, followed by a chat with both the hiring manager and a lateral team manager, and finally, a conversation with HR.
Confirmed questions3 questions
- Could you share details about your past experience?
- Describe your approach to handling difficult customers.
- What motivates your interest in this role at our company?
Birdeye
Customer Success Manager
Mid Average Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
I went through three rounds of interviews. First, I spoke with HR, then the VP of the team, and finally, the managers on the team. There wasn't a formal test or writing assignment, but they did ask a lot of technical questions.
Confirmed questions1 question
- Can you share an instance where something didn't go as planned and explain the steps you took to fix it?
Birdeye
Customer Success Manager
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a pretty simple interview process, actually quicker than some others I've been through lately. A recruiter found me on LinkedIn and we had a video call about a week later for a basic screening. Then, about a week after that, I had the next interview, and my final one was another week later. So, the whole thing from applying to getting the offer took about three weeks.
Confirmed questions3 questions
- Can you share your experience with upselling?
- Describe your typical approach to conducting quarterly business reviews with clients.
- What key performance indicators were you evaluated on previously, and how did you achieve those targets?
Birdeye Customer Success Manager Interview Questions
Quoted word for word from Birdeye interview reports.
“What is the net revenue?”
Read reports →“What is the net retention rate?”
Read reports →“What is the company's revenue?”
Read reports →“What is the logo retention rate?”
Read reports →“What is the company's size?”
Read report →“Can you provide details on standard metrics?”
Read report →“Which company value resonated the most with you?”
Read report →“Describe your typical approach to conducting quarterly business reviews with clients.”
Read report →“How quickly can you adapt to and work with a new product, specifically in the SaaS space?”
Read report →Formats, difficulty and experience
Across all 12 Birdeye interview reports.