Big Fish Games Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Big Fish Games.
Big Fish Games
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Group Technical screen
Interview formats
Presentation Technical Behavioral
It was a large group interview for open positions. They gave a short talk about the jobs. There was an email test to see how we handled pretend customer chats. We all went into a conference room with many people and were paired with employees. One interviewer was nice, but the other was a smug know-it-all and only asked one question.
Confirmed questions1 question
- How are M and M's made?
Big Fish Games
Customer Support Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Offer
Interview formats
Behavioral Group
I applied online and they got back to me in about a week. They sent me a questionnaire to fill out and then got back to me with an interview offer. The interview was with a few other people and a couple of interviewers that we rotated through. Since I was applying for customer service, the interviewers were from that department and they each asked different questions about how we would handle certain issues and about ourselves. It was about an hour long, but I bet it could be longer or shorter depending on how many people are interviewing. From the day I applied, I got an offer in about 3 weeks.
Confirmed questions1 question
- What makes you the right choice for this position?
Big Fish Games
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Phone screen Group Onsite
Interview formats
Behavioral Group
I had a phone screening first, then I went in for an in-person interview where I met with a group of managers. They got back to me pretty fast after that. The questions were really typical for customer service roles, nothing unusual, and they were fine if you didn't have technical skills.
Confirmed questions1 question
- Tell me about a situation where you dealt with an unhappy customer and how you handled it.
Big Fish Games Customer Support Representative Interview Questions
Quoted word for word from Big Fish Games interview reports.
“How are M and M's made?”
Read reports →“Can you explain the manufacturing process for M&Ms?”
Read reports →“What is your process for canceling a membership?”
Read reports →“What is your favorite book?”
Read reports →“Describe a time you successfully calmed down a stressful situation.”
Read report →“Tell me about a situation where you dealt with an unhappy customer and how you handled it.”
Read report →“What makes you the right choice for this position?”
Read report →“Can you share an instance where you had to make a difficult choice in a professional setting?”
Read report →“Tell me about past customer interactions and how you managed them.”
Read report →Formats, difficulty and experience
Across all 9 Big Fish Games interview reports.