
Biffa Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Which role are you interviewing for?
17 roles · 32 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Biffa.
Customer Service Representative
So first, they look at your application, then have a quick call or video chat to see if you're a good fit. If you make it past that, you'll have an interview, either online or in person, where they'll ask you technical or behavioral questions. The last part could be some tests, a presentation, or a group interview before they give you feedback and decide.
- What are the benefits of working there?
Loyalty Team Executive
I thought the interview process was great. I was introduced to Biffa through a recruiter. When I got there, the staff were super friendly and made me feel comfortable. We started with introductions where everyone got to know each other, and then I met the rest of the team, including managers, team leads, and customer service execs. The afternoon had a bunch of competency and group tasks designed to see how I could handle different customer service scenarios on my own and with others. This made the formal interview at the end of the day way easier and more relaxed. It was cool to chat one-on-one with current Biffa employees and have real talks. It's clear Biffa really cares about having a positive and supportive workplace. I didn't know much about Biffa before, but now I get their values and goals much better, and I'm excited about the possibility of growing with them.
- Can you tell me about a time you had to handle a difficult customer, and what you did after that?
- Describe an instance where you managed a challenging customer situation and your follow-up actions.
Depot Manager
The interview process involved two main stages. First, there was an onsite interview conducted face-to-face with both a Depot Manager and an Area Manager present at the same time. Following that, a second onsite interview took place, also face-to-face, with an Area Manager and an Area Director simultaneously. The second stage also included a presentation.
- Can you walk me through your CV?
- Tell me about your background.
- What makes you interested in this position?
BI Analyst
I applied for a Senior BI Developer role at Biffa. The application form had detailed questions about dashboard development, which took about 20-30 minutes to complete. After that, I heard nothing for four weeks. Then, they sent an email saying the hiring manager liked my CV and wanted me to do a short Power BI test. I tried to finish it in 60 minutes, but it took longer to meet my quality standards. I submitted my dashboard with explanations and my portfolio. I waited another six weeks with no news. I emailed the recruiter for feedback but got no response. I spent hours over three months on this and feel I deserve at least a thank you. It was a terrible experience and says a lot about Biffa's culture.
No confirmed questions were included in this interview report.
Biffa Interview Questions
Quoted word for word from Biffa interview reports.
“How does Biffa repurpose waste?”
Read reports →“How do you stay updated on technology news?”
Read reports →“Tell me what you know about Biffa.”
Read reports →“How can a Framework Creation Tool be implemented using Excel?”
Read reports →“Could you explain your understanding of the duty of care act?”
Read report →“Regarding safety, could you explain its importance in the workplace?”
Read report →“When can you start?”
Read report →“What would you change about yourself?”
Read report →“How would three words describe you?”
Read report →Formats, difficulty and experience
Across all 32 Biffa interview reports.