Better World Books Interview Questions
& Process

The interview process involved a phone call with HR, followed by a phone chat with upper management, and then an in-person meeting with upper management. It required a significant time commitment, so be ready for that. During the group interview, it was quite evident that the management team wasn't on the same page regarding what they were seeking for the position. One manager's requirements clearly clashed with another's plans. I withdrew my application because of the inconsistencies I observed among the individuals I would have been reporting to and collaborating with. If you're looking for a company with a commitment to social responsibility, this might be your ideal workplace. However, if you prefer an environment where strategies and concepts are clearly communicated and executed from the top down, I wouldn't suggest this company based on my experience.

I met with my potential boss and another department member. It was friendly and professional. They asked job-related questions and gave me a test to assess my customer response skills, noting that company policy knowledge wasn't expected. The test focused on common sense, patience, friendliness, politeness, and helpfulness. My prior customer service experience was also discussed. The interview took about 30-45 minutes, and I received a job offer the following week.

Better World conducted a really thorough, well-thought-out interview process for their COO opening. I had a 2-hour lunch meeting with a co-founder, then a 2-hour phone call with the CEO, and finally another 2-hour meeting with the CEO at a Starbucks. They used best practices by asking experience-based questions. I liked both interviewers, but I wasn't sure they were on the same page about what they were looking for in the role. Because of this uncertainty about the actual job, I'm not sure I would have accepted the offer if it had been extended.

I applied online and a few weeks later, the Admin. Asst. to the V.P. (who's actually the Office Mgr) called me for a 30-minute screening interview. A week after that, I had a 1-hour phone interview with the V.P. who would be my manager, which went well as my skills seemed to be a good match. He then scheduled an in-person interview at their headquarters in another state, which involved a 3-day trip. This interview was delayed for over a month due to other executives' travel schedules. The onsite portion included a panel interview with the CFO and two V.P.s, a 1:1 with the hiring V.P., a 1:1 with the CEO, and a follow-up with the hiring V.P. The CEO interview was a bit odd, as he mostly talked about himself and asked few questions. The company seems young and lacks some business experience, especially in sales. They are creating a new Director of Sales role to build a sales organization. After the onsite, the V.P. called 12 days later to say they'd offer me the job but needed my salary history for the past three years, which I found unusual. After some discussion about compensation, he promised an offer via email within 24 hours. The offer never came, and after waiting a few days, I followed up with a voicemail. The next day, I received an email, not a call, which felt unprofessional given the time and resources I'd invested.