Barracuda Networks Technical Support Engineer Interview Questions
& Process

The interview process took about 2 hours and included a test and payment information. They seemed happy and asked for my personal details for further checks, including filling out a form with my social security number. They didn't provide updates, saying the process would take 2 weeks. After waiting 3 weeks with no news, I emailed twice. No response. In the 5th week, I called and left a message asking for an update. The next day, my interviewer called to say it was still being processed. Finally, in week 7, I received an email saying they were sorry.

It's a lengthy interview process so bring your A game! On the day of my scheduled appointment I was interviewed by six different people. All but one of these interviews were one on one scenarios. Following the interviews you are then given a written test. The first two interviews were with managers. The first manager tried to gauge why I was there, my experience, and why I saw Barracuda to be a good fit. The second manager basically paints a picture of the work environment for you (typical day, benefits, expectations, etc), and was a pleasure to speak with. The other interviews are with actual technicians, either layer 2 or layer 3. The interviews with the technicians grind you down to see what you know, and to determine where you would fit best in the company (security, data storage, etc). They are looking for the best of the best. You have to bring something to the table.

It took about 2-3 weeks for them to get back to me initially, and another 2-3 weeks to send the offer. The more interviewers you meet, the better your chances. They all seem to ask the same things. The Ann Arbor office is casual, so just come as you are in a T-shirt and jeans.