Banner Bank Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 35 interview experiences · FREE TO READ
Which role are you interviewing for?
9 roles · 35 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Banner Bank.
Banner Bank
Client Relationship Consultant
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical Other
I applied for a role at Banner Bank and the interview process was quite detailed and professional. It started with an online application, followed by a phone screening. During the phone screen, I was asked behavioral questions and questions specific to the industry. There was also a personality test that assessed my financial knowledge and customer service skills. I'm waiting to hear about the next steps, but overall, it felt like a good mix of evaluating my technical abilities and how I'd fit into the company culture.
Confirmed questions1 question
- Can you explain your approach to managing COIs?
Banner Bank
Relationship Banker
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was pretty easy with a few situational questions about handling customers and your motivation for joining the company. The interviewer was unprofessional and didn't contact me back until I followed up after more than a week. They told me they ended up hiring internally. I suspect they wouldn't have gotten back to me if I hadn't reached out, and instead of calling or emailing, they just texted.
Confirmed questions2 questions
- Can you share an instance where you had to manage a challenging customer?
- What makes you want to join our organization?
Banner Bank
Commercial Loan Quality Control Specialist
Entry Difficult Neutral experience No offer 1 round
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral
The interview was almost entirely and excessively composed of behavioral questions. Like 'what would you do if you came across a coworker who was not pulling their weight' was asked. At one point towards the end I had to remind the panel to talk about the actual job as the interview was about to conclude without doing so. The interviewers need to realize assessing candidates isn't only about asking behavioral questions, and if they are going to ask such sensitive questions they need to be inserted into the conversation naturally rather than shoehorned like someone is on trial.
Confirmed questions2 questions
- What would you do if you encountered a coworker who wasn't contributing their fair share?
- Describe a time you responded to criticism from a manager.
Banner Bank
Customer Contact Center Representative
Entry Easy Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It was pretty simple. The interviewer kept yawning though, which was really discouraging. Other than that, it went great. I have a lot of call center experience, so recalling relevant examples for the interview questions was easy. It seemed like more of a character check to gauge professionalism. Even without experience, you could probably talk your way into an offer. Think about a time you called customer service and imagine you were the agent. Say things like, 'I would reassure the customer that we'll do everything possible to fix their problem.' Stuff like that. You'll get it if you don't say, 'The customer was mad for no reason and nothing would have satisfied them.' Lie! Say you provided the best customer service ever.
Confirmed questions2 questions
- Tell me about a time you had to deal with an angry customer over the phone.
- Can you provide an example of a similar situation you've handled before?
Banner Bank Interview Questions
Quoted word for word from Banner Bank interview reports.
“Could you define money-laundering?”
Read reports →“What's your approach to laundering $100,000 in cash?”
Read reports →“What about Banner or this role caught your attention?”
Read reports →“Can you explain how to structure loans?”
Read reports →“Can you list the types of loans you're familiar with?”
Read report →“Can you tell me five words that describe you?”
Read report →“Would it bother you to have your desk in the middle of the branch?”
Read report →“What would you do if you encountered a coworker who wasn't contributing their fair share?”
Read report →“How do you build trust with a customer?”
Read report →Formats, difficulty and experience
Across all 35 Banner Bank interview reports.