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Candidate-reported interview insights

AXA Customer Support Representative interviews, decoded.

Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support Representative role at AXA.

3.9 rating Insurance Carriers

Interview overview

Difficulty

Average

Average rounds

2.5

Average duration

~44 days

Difficulty and candidate experience

Interview difficulty

easy10.5%
average84.2%
difficult5.3%

Candidate experience

negative15.8%
positive68.4%
neutral15.8%

Candidate-reported interview process

I applied on the AXA website and got an email to download an app to do a psychometric test. I got an email with my score. A few days later I got an email to book an online interview. It was supposed to be a Skype interview because everyone was working from home due to COVID. I got another email with a Skype link. On the interview day I went on the link and waited for over an hour after the interview start time but never got a call. I tried to follow up with emails and calls but couldn't get in contact.

The interview process was quick and easy. They asked direct questions that were easy to understand. I took a bit of time on one question, but it turned out to be pretty simple. They also had a unique approach at times.

We did a role-play over the phone. It was about a complaint regarding a specific purchase. They tested how you handle difficult situations with difficult customers. It wasn't very difficult.

Common AXA Customer Support Representative interview questions

A focused selection of the most detailed candidate-submitted questions.

  1. 1

    How did you deal with difficult customers

  2. 2

    Can you give an example of teamwork?

  3. 3

    Was sind Ihre Stärken und Schwächen?

  4. 4

    What do you associate with targets?

Interview question formats

Behavioral48.6%
Technical28.6%
Other8.6%
Group8.6%
Presentation5.7%

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Interview information is based on candidate reports and may not represent the current official hiring process of AXA.