AvalonBay Communities Customer Support Representative interviews, decoded.

It was a long process. Started with a screening call, then I had a bunch of interviews with managers at different levels. They seemed to care a lot about if I'd fit in with the team and the company culture, not just if I could do the job.

I had a phone interview first, then a face-to-face. I talked to two different people who asked pretty much the same things. The phone call was basically to see if I sound okay on the phone, and the face-to-face was a meeting with the manager.

Had 2 phone screens, but both managers were late. Then I traveled 12 hours for an in-person interview with 2 managers. I called them a week later and left voicemails but got no callback. Called a few more times and only got voicemails. Still no response.