Apple Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 258 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Apple.
Apple
Platform Solutions Consultant
Mid Easy Negative experience No offer 1 round About 7 days
Interview process
Technical screen
Interview formats
Behavioral Other
During my recent interview for the Product Solutions role, I was really disappointed by the unprofessional experience. Even with my extensive industry background, the interviewer started the conversation by lecturing me on how Apple leaders behave and then suddenly asked me to introduce myself, which set a very dismissive tone. She wrongly assumed I had the full Apple tooling experience (which I never told the recruiter who contacted me just 2 days before), and after I clarified my transferable skills, the rest of the interview turned negative. When I asked my prepared questions, she kept answering with things like, “That is not our job” or “I cannot answer, that is confidential,” without any meaningful engagement, and often said these in a harsh and dismissive way. Her arrogance, lack of courtesy, and refusal to really engage made me feel there was bias and poor preparation. I strongly suggest Apple invest in better interviewer training to make sure there is fairness, professionalism, and respect toward candidates, because this experience did not reflect the excellence and culture Apple is known for. We deserved more respect as candidates because we are not begging anything to anybody.
Confirmed questions1 question
- Tell me about a time when you had to deliver something under very tight constraints.
Apple
At Home Advisor
Entry Average Positive experience Accept offer 1 round About 2 months
Interview process
Onsite
Interview formats
Behavioral Other
The interview was two hours long, and I was interviewed by two people at the same time. They asked lots of behavioral and scenario-based questions to see my problem-solving skills, my interpersonal abilities, and how I deal with different work situations. It was a thorough session that needed thoughtful answers and quick thinking.
Confirmed questions4 questions
- What makes you want to work here?
- How do you deal with different work situations?
- How do you approach solving problems in different scenarios?
Apple
Technical Support Advisor
Entry Easy Neutral experience No offer 2 rounds About 2 weeks
Interview process
Phone screen Onsite
Interview formats
Behavioral Other
First there was a screening phone call with some role play. Second interview was with people working on site at the Elk Grove campus. They were really nice, but when they explained what the role actually does, it was different from the job posting. The ad said I would be getting calls, emails and chats. The recruiters said it's only calls, no chat or email. 8 hours of calls! 6 hours is already unhealthy for your ears and mental health. If they made it like 6 hours of calls and 2 of chat it would be better. They also said you could work 10 hours and skip one day of the week. Job is on-site and could be from 5 am to 8 pm. Having worked at a call center before, I know how unhealthy it is to attend phone calls for 4-6 hours, so 8-10 hours felt exploitative. Not for me, so I decided to not go forward with this job anymore.
Confirmed questions2 questions
- Why do you want to work at Apple?
- Why is it important to give good customer service?
Apple Consultant Interview Questions
Quoted word for word from Apple interview reports.
“A customer calls saying, 'I lost my photos on my iPhone, is there any way to get them back?'”
Read reports →“3) I just bought an iPHONE 3 days ago and now my Screen is broken, what can you do for me? I already went to the Retail store yesterday and they told me to call APPLE CARE.”
Read reports →“If a customer's phone isn't charging, and you can't tell them to restart it, within three suggestions how would you walk them through troubleshooting the problem?”
Read reports →“If all my photos were deleted from my phone and I can't get them back, how would you go about explaining that to me?”
Read reports →“Walk me through how you’d think about it when someone says they’re plugging in their MacBook charger, but it’s still not charging.”
Read report →“This exercise is to check your written English (spelling, grammar) and your skill writing an email reply to a customer (email style). Scenario: You are working as a customer service rep in Online Banking Support and you get the email below from a customer. Please write an email back to the customer helping with the question. Customer Name: Jon Smith Email: [email protected] Support Subject: Account and Billing Issue: Can not log in Comments: Hi Bank Support, I cannot log in to my online Banking Account. Can you please help me?”
Read report →“What would you do when an angry customer calls in and the phone is not working? How do you fix an email that is not sending to your phone.”
Read report →“What would you do if a man calls saying the photos he took at his daughter's wedding have all vanished from his phone, you're told there's definitely no way to get them back, and he says other advisors have already hung up on him so you need to handle his problem?”
Read report →“If you’re helping someone and they’ve lost all their photos, how would you respond and show you understand the situation?”
Read report →Formats, difficulty and experience
Across all 258 Apple interview reports.